Titles
True or False
Dealership Title Clerk can not make errors on a title sent to HCA?
False
HCA will accept a max of 2 approved errors per title.
What is KSIOP?
KSIOP/Cassiopae
System Used To Manually Update Outstanding Titles Records To Received Status
Close SR/Retail Accounts
What is a Discrepant Title ?
Title Error / Discrepancy
What is a CRM SR?
Service Request
An " Outstanding Title Management" Service Request Will Generate For All Funded Accounts
True or False
KIA, KAI and KIAS
Are approved Lienholder spellings on a title ?
True
True or False
One Drive is HCA's New Public Drive?
True
The "Title Project Team "Utilized The Drive To Simultaneously Complete Daily Account Updates On Multiple Spreadsheets
True or False
All HCA Titles Have The Same Lienholder Name?
False
Lease: Hyundai Lease Tilting Trust
Retail: Hyundai Motor Finance, Genesis Finance, Kia Motor Finance (Based On State)
What is CRM?
CRM/Siebel
Customer Relation Management
System Utilized By The Title Department To Track Title Status.
Dealer Follow Up, Rebook, DMV Follow Up and Outstanding Titles
True or False
Dealerships are required to provide a "Title Application" or "Guarantee of Title Form" at time of funding?
True
Title of Guarantee Form can be used when the title application is missing from the funding packet
What is STA?
HCA Title Vendor
Secure Title Administration
Title Explorer
Stores All HCA Titles, Processes DMV Inquires, Repo Titles, Duplicate Titles, Title Corrections and Dealer/Customer Pay Offs Letters/Title Release