Guest Types
What amount do you charge a direct, best available rate, booking?
How much is a pet fee?
$35 per pet
What room can sleep up to 4 people, all separately?
147 - Twin Bunk
What is the password to the Guest Wifi?
bluebirdhotels
If a guest calls from an OTA to cancel, what is the protocol?
You need to direct the guest to call the OTA helpline or cancel through their online booking.
How much is an extra persons fee?
$35 per night per person
King, Deluxe King, Deluxe King with Patio, Deluxe King with Patio - Riverside, Deluxe Double Queen, King Suite, Twin Bunk, Stuga Queen, Stuga King
What year and month did Talta open?
October, 2021
What type of guest has a Virtual Card? Hint (there are 3)
HotelTonight, Expedia, Mr&Mrs.
How much is the stowe destination marketing fee? How often is it applied?
$2.50 Plus tax per night
How many rentable rooms are at Talta Lodge?
How many total rooms?
53
60
What type of guests receive $30 off cards upon checking in?
Guest who book directly / are lark club members
What OTA charges the guest directly and does not provide a VC but, we need to reconcile at the end of each month?
Stowe Area Association
How much is the resort fee? And how often is it applied?
10% per each nights rate
What rooms are best for guest with accessbility issues?
107, 109, Stuga 2,3,4
How long is a credit for a future stay good for?
1 year
What is booking.coms cancellation policy?
Due to certain limitations on their end, we are unable to implement verbiage enforcing a $25.00 fee for cancelled reservations.
In order to maintain rate parity, Booking.com reservations have a cancellation policy set to five (5) days prior to arrival in order to offset the $25.00 fee.
If guest X checks into the lodge for one night, into a standard King with 2, 5 pound Chihuahuas', their partner and their 15 year old, what other fees need to be applied and how much is the total in fees before tax?
$105
where is room 153?
What is the name of the new bar downstairs?
Fjallbar