The Phones, the phones Are Ringing!
This is how all TGS answer the phone
What is "My name is ______how may I provide you with excellent service?
This is folded twice to maintain heat & is labeled with the number of it's contents
What is Breadstick Bag
This contains utensils, mints & Cheese
What is the Essentials Bag
This is how the breadstick STICKer is written when guest orders extra bread
This is the number of steps in our Triple Check Accuracy Standard
We do this to minimize contact and provide faster service
What is request payment over the phone
These are highlighted on every check
What are Special Requests and Guest Survey
We tell the guest "This" is in the bag upon delivery to the car
What are "Extras"
These are affixed to all food items prior to being placed in the bag
What are labels
These are packed and labeled separately when dipping sauce is ordered.
What are breadsticks
Doing this while on the phone improves accuracy
What is repeating the order back including all special instructions
The communication of this items quantity is confirmed on the phone and upon delivery to the car
What are the number of breadsticks
This is the order with which each basket is prepared
What is Entrees, Soup/Salad, Dessert & Bread
This requirement ensures each guest gets their beverage
What is a drink dot with the number of drinks for order written on the dot
This is the time the TGS gives our guests for arrival
What is "Promise Time"
It is important to get these details prior to ringing in any to go order
what is name, cell phone number and color and type of vehicle
This is written on all breadstick bags
What is the number of breadsticks
This is a large animal that lives in Kenya
What is an Elephant
This is how all extra sauces are prepared
These are comments told directly to the line cooks by the to go specialists
What are special instructions
This should be done if we have any questions about an online order who has requested a modification
What is call the guest to confirm
This is what is written on the promise sheet and how it's attached to the bag
What is Preparers Name, Manager Name, phone number and e-mail attached w/ the breadstick STICKer
This person is responsible for ensuring 100% accurate orders
What is Everyone
This happens when you "Tag" a to-go order on the Expo Screen
What is all items print labels
This person should visit all to go guests whos orders are late
What is a manager