Menu Knowledge
What automatically comes with a cup of chili?
Diced red onion, cheddar cheese, and crackers.
What does HEART stand for?
Howdy, Engage, Arrive, Respond, Thank You
What is provided with every single order?
Bread and plasticware
What is our mission statement?
Legendary food, legendary service
Who was our founder?
Kent Taylor
What automatically comes with boneless wings unless otherwise specified.
Blue cheese dressing
How long should a guest stay on hold for?
What comes with all family packs?
What does G.R.O.W. stand for?
Guest right of way
What is our store number?
581
What menu items are provided with a bed of rice and TWO sides?
Filet medallions and grilled shrimp dinner.
What are the characteristics of Engage?
Knowledgeable, passionate, care/concern
How should orders be packed?
Hot with hot, cold with cold.
What is 10-4?
Within 10 feet: Acknowledge (smile, wave , ect.)
Within 4 feet: Speak (say hello, ask how they're doing, ect.)
Who is our current CEO?
Jerry Morgan
Describe each steak temperature.
Rare- cool red center, Med rare- warm red center, Med- hot pink center, Med well- slightly pink center, Well done- no pink
What are the characteristics of Arrive?
Proud, present, attentive
How do we handle dine to donates?
Put the receipt in the mailbox with the flyer or dine to donate written on the receipt.
What are the 3 categories of selling?
Suggestive selling, upselling, and sharing.
Which famous singer became an official partner of Texas Roadhouse in 2002?
Willie Nelson
How many ribs are in a rib combo? Half slab? Full slab?
4, 6-7, 10-11
What are the characteristics of Thank You?
Genuine, memorable, grateful.
What is the most important question for our NPS score?
Based on this experience, how likely are you to recommend us to a friend or relative?
Name all the story points.
Fresh baked bread, fall-off-the bone ribs, ice cold beer, legendary margaritas, hand-cut steaks, made from scratch sides and dressings.
When and where was the first Texas Roadhouse founded?
Clarksville, IN in 1993