Checking accounts
How many personal checking account types do we have?
What is, Five account types?
Bank on Checking, Everyday Checking, Better Checking, Senior Checking, Premier Checking.
What are the two major benefits to having estatments?
What is, 24/7 access to your statements and more security from mail phishing?
What document is needed to open a Youth Savings?
What is, Social security card or Birth Certificate?
What is the Discount on a Box enrolled in auto pay?
What is, $5.00 off?
What are the Courtesy pay limit for each account type?
What is, EDC $300, BC $500, SC $750, PC $1000?
At what age do you have to be to obtain a debit or ATM card?
If a customer has e-statements are new accounts opened automatically enrolled in e-statements?
What is, No?
Customer have the option to enroll accounts individually so when opened new accounts we should be encouraging them to sign it up for e-statements as well.
How can a customer open a Goal-setter savings account?
What is the fee for Drilling and for lost key replacement?
What is, $190 for drill and $15 for Rekey?
Can a customer opt out of Courtesy pay?
What is, Yes?
What age can someone get a Senior checking acocunt?
Can businesses enroll in e-statments?
What is, Yes?
How Many savings accounts does the Merrimack offer and what are they?
What is, 7, Everyday Savings, Youth Savings, Goal-Setter Savings, Money Market, Certificate of Deposit, IRA's, Health Savings Accounts?
What is the Employee discount on a Safe Deposit Box?
What is, The smallest Box price at the Bank or $35?
What is the Fee that is charged with Courtesy pay?
What is, $32.50?
When would you use a Bank on Checking account and What are the key features that make this a benefit to these groups of individuals?
What is, For a minor account (16+), or for a customer who faces challenges with traditional banking and financial stability.
This account comes with No courtesy pay or overdraft so the account can not go negative.
No fees on TAP transactions or return items as well as no fee for escheatment.
This account comes with all other features such a mobile wallet and card control to give consumer control over their banking experience and ease them into the banking world.
How can a customer enroll in Card Controls?
What is, Open card management, Click on debit card, click box that says card controls, Customer will then need to accept the terms and conditions and choose their preference on delivery method?
What savings accounts can you get a Debit card for?
What is, Money Market and HSA?
What is the purpose of a Safe deposit box?
What is, To offer a burglar-resistant, water-resistant, and Fire-retardant place to keep papers and other property?
Note: We always use the work Resistant and retardant and never proof as it is never a guarantee and these item are not insured.
What are the different types of overdraft protections offered to customer?
What is, Transfer Account Protection (SWEEPS), Check reserve Overdraft Line of Credit, Courtesy pay (Debit card and Account level)?
What discounts does someone with a Premier Checking account get?
What is, Access to Premier Money Market, Waiver of Check Reserve line of credit annual fee, Discount on consumer loan rates with autopay, Free basic checks of 50% of all other checks?
What can someone control when they enroll in Card controls?
What is, Spending limits, Card use locations, Decline specific Transaction types, Decline specific Merchant types?
A customer is closing their CD with us for a 4% CD at TD Bank what's the best angle to secure the CD here?
What is, explain the added features of our 6mo cd which TD does not have. Use the calculate on the website to point out that a .40% difference will only make them a few dollars more on a 10k CD that's $40 in 12 months without the added flexibility is that really worth it?
Can a Safe deposit Box be in the name of a Trust?
What is, No, Only A Court Appointed Fiduciary may open a box but the bank will not rent a safe deposit box to any other type of written trust agreement or any beneficiary designation.
What form is used when changing the opting status of Courtesy pay and where is it found?
What is, ATM and Everyday Debit card Transaction and Courtesy pay opt-in/Opt-out/Revoke Form, This is founds under customers CIF or in Argo.