Plan Nuances
UHC
Cannot state Signify Health
Wellcare
Required in Greeting:Any information you share is kept private. You do not have to share any health-related information. Anything you share will not affect membership in your <HEALTH PLAN>
CCA
Commonwealth Care Alliance
Annual Wellness Visit
High Mark
(800) 241 5704
CareSource
Digital Device(any platform)
Anthem
9 AM to 9 PM statement required in SMS consent
The client Anthem has requested we notify members their vendor WellBe is not a scam, WellBe provides in-home medical care to eligible members in the OH markets
If the member asks us about WellBe, the above statement can be used or the MEC needs to direct the member back to the client.
Health Net
Required in Greeting:We want to let you know that your privacy is protected with Healthfirst, and you aren’t required to provide any health-related information during this call. Any information you give or assistance you receive today will not affect your current membership, plan benefits, or be used to deny you the right to enroll in a plan.
HF-NY
Health First of NY
In Home Health Evaluation
Virtual In Home Health Evaluation
Centene MS
(877) 687 1187
Capital Blue Cross
Digital Device
Premara BC
Email- Read Opt in Message
Member verification required in greeting
Wellcare HI
Required in Greeting:Any information you share is kept private. You do not have to share any health-related information. Anything you share will not affect membership in your <HEALTH PLAN>
IBC-PA
Independence Blue Cross
Personal Health Visit
Virtual Personal Health Visit
Everett Clinic
(425) 258 3900
UHC
Facetime or Google Duo
Wellcare & Wellcare HI
Verify DOB and Address
Privacy Statement
Centene LA
Required in Greeting:Any information you share is kept private. You do not have to share any health-related information. Anything you share will not affect membership in your <HEALTH PLAN>
CareMore
House Call Visit
BCBS RI
(401) 277 2958
Emblem Health
Digital Device
Platform not allowed: Google Duo and Whats' app Integrated video
ConnectiCare
Service related questions warm transfer to ConnectiCare Customer Service
Wellcare
Wellcare HI
Wellcare of State
Ohana
In home Health Evaluation
Virtual In Home health evaluation
BCBS TN
Refer to number on the back of member's card
Shared Health
Integrated video