Customer Service
This is the standard greeting expectation when a customer enters your department.
What is greeting a customer within 30 seconds (10ft of you)?
Customers who appear younger than this age should be carded.
What is 30 years old?
Spills should be handled immediately to prevent this.
What are slip-and-fall accidents?
This program allows customers to earn rewards and receive special offers.
What is Total Wine Rewards?
Cabernet Sauvignon is commonly this color of wine.
What is red wine?
When a customer asks for help finding a product, we should do this instead of simply pointing.
What is walking the customer to the product?
This must be checked before completing every alcohol sale.
What is a valid government-issued ID?
This should be used to block off a wet area while it is being cleaned.
What is a wet floor sign?
One of the benefits of enrolling customers in Rewards.
What are personalized WD/SD offers and points toward rewards
Kentucky is most famous for producing this spirit.
What is bourbon?
This customer service technique involves asking questions to understand a customer's needs.
What is discovery selling?
If an ID appears altered, expired, or fake, you should do this.
What is involve a manager to refuse the sale?
Before lifting a heavy case, you should do this.
What is use proper lifting techniques or ask for assistance?
This should be asked during checkout whenever appropriate.
What is "Are you a Rewards member?"
This spirit is made from blue agave.
What is tequila?
If you don't know the answer to a customer's question, you should do this.
What is find someone who can help or research the answer?
This type of sale is prohibited when you suspect alcohol is being purchased for a minor.
What is a third-party or straw purchase?
This should never be blocked by pallets, carts, or merchandise.
What is an emergency exit?
Team members should ensure customer information is entered accurately to avoid this.
What are account errors?
Prosecco primarily comes from this country.
What is Italy?
The goal of every customer interaction is to create this type of shopping experience.
What is an exceptional customer experience?
The most important reason for following alcohol compliance laws.
What is protecting customers, team members, and the company's license?
Any workplace injury should be reported immediately to this person.
Who is the manager on duty?
Enrolling customers in Rewards helps improve this key business metric.
What is customer engagement and retention?
What makes a sparkling wine a Champagne?
What is being from Champagne, France made in the traditional method?