Service Admin
Silver & Gold
Lets Mix it Up
Collections
Sales
100
When a new buy is delivered what is the first thing you do
make a key tag
100
This is Matts Wifes Name
Tasha
100
What is the current hourly rabor late
$80
100
This is the daily interest charged to a customer before the next payment is due
per diem
100
What types of vehicles are parked on Daisy Lane
What are compact cars?
200
On what day is the in-house auction completed
Mondays
200
This member of management once finished 2nd in a ding dong eating competition
Who is Jesse Sellers?
200
What is the additional cost on a repo if the GPS is not working
$70
200
How much is the diagnostic fee?
$80
200
This is the formula to calculate a customers max payment - regardless of their score
What is 33% of their net income after rent
300
This is what an OBBII check engine light code P0420 is
What is O2 sensor or emissions codes
300
This collectors grandparents laid the brick streets in oxford
Who is Baker?
300
Richmond Twins (Kristen and Shannon)
300
What is the dollar limit per occurrence on the warranty
$2400
300
When scoring an application, what is the deduction for a customer living 30 miles away?
-2 negative 2
400
2011 or newer Sonata's have an extended warranty on this part
What is the engine
400
This employee grew up on a tobacco farm in KY and road horses her entire childhood
Who is Angel?
400
This is the name of the locksmith we use to make keys
Lockout Pros (Joe)
400
What question should be asked before a PTP is made
Why?
400
Between affordable payments, affordable down payments and meets needs what is the most important quality for a customer
Affordable payments
500
What day of the week does Lisa/Seat Lady do interior repairs
Thursdays
500
This is the country Nikkis dad was born in?
Japan
500
What is the name of the guy who cleans the Fish tank
Who is George
500
Besides "REPOSSESSION" what other word should never be said on a collections call?
NO
500
Vehicle is for someone else
Live over 60 miles from dealership