LLP line is associated with this Team
What is Special Projects/Digital?
Service Level expectation
What is 24-48 hours?
Project Manager
Who is Christina Chavira?
CSS Corp has re-branded to this name
What is Movate?
QMG sign off is required by what Team?
What is the Quality Team?
Customers are referred to as this in Genesis
What are Guests?
CSS/Genesis Team Manager
Who is Gretchen?
Ana Tremblay and Andrew Riehle Titles
What are Trainers?
Repurchase cases are reviewed within both of these Teams
What are CSS and Genesis?
This group handles repuchase calculations
What is Sedgewick (BAT or Auto Solutions Team)
She runs the Program (Program Manager)
Who is Nadia?
Productivity goal on interval reports sent by TL's
What is 7.25?
Orr and Amanda are a part of this Team
What is Data?
The AUX utilized if you are unable to access Siebel
What is AUX2?
HCCM Team Manager
Who is Ally?
GCCM stands for...
What is Genesis Customer Case Management?