KEY 23
TOOLBOX
RESEARCH
ODDS AND ENDS
SERVICE EXCLUSIONS
100

22 IS THIS FORM THAT SHOWS PAYMENTS FROM QUALIFIED EDUCATION PAYMENTS

WHAT IS A 1099-Q?


100

THIS IS THE TOOL YOU CAN USE TO DETERMINE A CX'S ONE INTUIT IDENTITY

WHAT IS CSR

100

THIS RESOURCE IS BLUE WHEN IT'S PHYSICAL AND CAN BE FOUND IN PORTAL MANAGER

WHAT IS TAXBOOK

100

IF A CX CAN'T FIND A RETURN OR THEIR WAGES AND INCOME, THEY CAN REQUEST ONE OF THESE FROM THE IRS

WHAT IS A TRANSCRIPT

100
WE CAN'T DISCUSS THIS TYPE OF INCOME, EVEN RELATED TO CANNABIS IN A STATE WHERE ITS SALE IS ALLOWABLE UNDER STATE LAW

WHAT IS ILLEGAL

200
19 IS THIS FORM THAT IS GIVEN TO A CUSTOMER WHO PURCHASED HEALTH INSURANCE THROUGH THE AFFORDABLE CARE ACT

WHAT IS A 1095-A

200

THIS THREE LETTER TERM STANDS FOR ELETRONIC FILING ENGINE AND IS USED TO DETERMINE WHETHER A CUSTOMER HAS ELECTRONICALLY FILED

WHAT IS EFE

200

THIS IS THE FIRST PLACE TO CHECK FOR INTUIT APPROVED RESOURCES

WHAT IS THE HELP PANEL

200

THIS MIGHT NEEDED FROM A PRIOR YEAR RETURN TO E-FILE SUCCESSFULLY THIS YEAR, AND IS SHORT FOR ADJUSTED GROSS INCOME

WHAT IS AGI

200

IN ASSISTED, WE CAN'T DETERMINE THE THIS OF REAL ESTATE SOLD OR PLACED IN SERVICE, WHETHER IT'S STEPPED OR COST

WHAT IS BASIS

300

NUMBERS 3, 4, AND 5 INCLUDE A 1099-MISC, 1099-NEC, AND THE 1099-K, WHICH ALL REPRESENT INCOME FOR THIS CATEGORY (ALSO A SEPARATE TAX)

WHAT IS SELF EMPLOYMENT

300

THIS TOOL CAN BE USED TO TRACK REFUNDS FOR CUSTOMERS WHO PAY WITH THEIR FEDERAL REFUND

WHAT IS WEBSERVE

300

THIS INTUIT BASED SOCIAL MEDIA PLATFORM IS ANOTHER GREAT RESOURCE FOR RESEARCH

WHAT IS ELEVATE

300

THIS WEBSITE CAN BE USED TO DETERMINE THE STATUS OF A TAX REFUND FROM THE IRS THAT THE CX HAS NOT RECEIVED

WHAT IS WHERE'S MY REFUND

300

WE CAN'T PROVIDE ALLOCATIONS FOR THIS KIND OF PROPERTY (COMMONLY USED IN WESTERN STATES)

WHAT IS COMMUNITY PROPERTY

400

15 IS THIS SCHEDULE THAT COMES FROM A 1041, 1120-S, OR A 1065

WHAT IS A K-1

400

THIS ICON CAN LAUNCH A VARIETY OF TOOLS THAT YOU MIGHT HAVE SEEN ABOVE IN THIS CATEGORY AND TO FIND THE STATUS OF PRODUCT SUPPORT CASES

WHAT IS SALESFORCE

400

THIS IS NOT ONLY A GREAT RESOURCE FOR CONNECTING WITH PEOPLE ACROSS INTUIT, IT'S ALSO A GREAT RESOURCE FOR RESEARCH

WHAT IS SLACK

400
A RETURN WILL BE REJECTED IF THIS IDENTIFYING NUMBER HAS ALREADY BEEN LISTED AS A DEPENDENT OR FILER ON ANOTHER RETURN

WHAT IS A SOCIAL SECURITY NUMBER

400

WE CAN'T DETERMINE WHETHER A CX NEEDS TO FILL OUT A 1040 OR THIS FORM USED FOR NON-RESIDENTS; WE REFER THOSE CXS TO SPRINTAX

WHAT IS A 1040-NR

500

20 INCLUDES THIS FORM, ALSO KNOWN AS A TUITION STATEMENT

WHAT IS A 1098-T

500

THIS IS THE TYPE OF CALL YOU MIGHT DEAL WITH IF SOMEONE IS LOOKING FOR ASSISTANCE WITH THEIR FULL SERVICE CASE (OR YOU MIGHT HEAR THIS TERM IN AN EMERGENCY ROOM)

WHAT IS TRIAGE

500

WHEN PERFORMING A GOOGLE SEARCH, YOU SHOULD USE THIS PHRASE TO MAKE SURE WE GET RESOURCES APPROVED BY TURBOTAX

WHAT IS TURBOTAX

500

WHEN YOU ARE TAKING A PRODUCT SUPPORT CALL, YOU DON'T SAY YOU'RE A TAX PREP ASSISTANT, YOU SAY YOU'RE THIS

WHAT IS TAX EXPERT

500

WE MUST ONLY TALK ABOUT INCOME TAXES, NOT THESE KINDS OF TAXES REPORTED ON A 706 OR 709

WHAT IS A TRANSFER TAX (GIFT TAX, ESTATE TAX OR GENERATION SKIPPING TRANSFER TAX)

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