Miscellaneous
Name a Universal Agent
Nitasha Chugh
Meaza Gebreyohannes
Gabriel Dumount
Krys Lowe
This department ajudicates and processes claims
BPO / Benefit Payment Office
Why do agents get their weeks long vacation request denied automatically?
They have included either the weekend or a stat holiday in their request.
Who loves Mariah Carey?
Dave Hoycyk-Corneau
What does MDCM stand for?
Medical Dental Claims Management
Tech & PE Wizards
Joe Skaith
Jason Nguyen
Who do we call when we have to report a system issues.
SNOW
Service Deck Now / Help Desk
What proficiency routing profile is a triple trained agent?
4
What TPL has the most kids?
McKenzie Dupuis
What does MSSE stand for?
Member Self-Serve Enrollment
Which contact centre office was opened first?
London ON
Scheduling
WFM / Work Force Management
What program has reported more system issues by agents?
UAP / Salesforce
Who is always standing at their desk?
Kevin Bhopalsingh
What are Canada Life's 3 Core Values?
We Deliver
We Step Up
We Do The Right Thing
Name 3 PSCP Plan Numbers
52111-52115
72111-72115
92111-92115
Where should fraud be reported to?
DPIS - Detection & Prevention
What status should agent use when they need to run to the washroom quickly?
Personal
Who has a sneaker obsession?
Brady Aarssen
What is Brady Aarssen's favourite word?
GRIT
Website that houses new information for agents to review weekly.
Communication Board
Savings Plans
GRS
Group Retirement Services
Who is our SERA?
Samantha Brennan
Who owns a Pink Ford Bronco?
Jenny Daboud
What are the 3 different company names this company has gone by?
Great West Life
London Life
Canada Life