History
Where is the Home Office located?
What type of oil do we use to cook chicken?
Refined Peanut oil
When a guest says thank you, what are we supposed to say?
My Pleasure
What Menu Item do we sell the most of?
Waffle Fries
What is the 3 step Training Model?
Demonstrate, Imitate, Repeat
Who is our current CEO?
Andrew Cathy
2 (3 if small)
What is our Customer Care Strategy called?
WHED (Winning Hearts Every Day)
What is the Assessment that focuses on Food quality
QIV (Quality Improvement Visit)
What is the Digital Resource used for Training?
Pathway
How many kids did Truett Cathy have?
3
What is the System called that is used to track cooked Chicken?
AHA (Automated Holding Assistant)
What is the HEARD Model?
Hear, Empathize, Apologize, Resolve, Delight
What is the Assessment that focuses on Food Safety?
SAFE Vist (Safety Analysis of the Food Environment)
What are Visual Guides in the Restaurant Called?
Sidekicks
Who/What was our first mascot?
Doodles
What is the minimum temperature cooked chicken can be held?
140*
Create Eye Contact
Share a Smile
Speak with a friendly tone
Always say My Pleasure
What are the 3 Concepts listed under Operational Excellence?
Craveable food, Fast and Accurate Service, Welcoming Environment
When making an iced coffee what line should you fill the ice up to in the cup?
When was the first free standing Chick-fil-A built?
1985
Chicken should be cooked to what temp to kill any germs?
165
What Company/Brand did we take 2nd mile service from?
Ritz Carlton Hotel Company
What are the 3 Concepts listed under 2nd mile service?
Personal, Proactive and Generous
What are the 3 main Trainer Responsibilities
Train, Coach and Encourage