Facilitators Tools & Resources
This task is for Humana you will complete this everyday at the EOD.
DAILY SUMMARY
This item has to completed on day 16 of training
+100
Middle Survey
What Form do we use when a advocate does not have the access to systems ?
Access issues Escalation form +500
Class survey goals : Student Score +50
4:4
Which mentor houses all documents for trainers +50
NEPD
What GO link do I use to get to SHAREPOINT for Humana +200
GO/ldlanding
This Item has to be completed the day before live calls +50
SME assignment and or Create your Genesys Dashboard
This document has to signed by each advocate during orientation
NERD
Class survey +50
Attrition Goal %
25%
What is the curriculum number for New Hire
how long is training?
206777 33 days
This Task is due by EOD each week on Friday or before 7AM on Monday.
THE SENTIEMENT
This has to be completed for each advocate before graduation
Under Humana CCC
blue folder - Trainer SOP
Facilitator NPS goal +50
80%
TRUE OR FASLE
Do we have a lesson on Additional calls?
YES LIVE CALL READINESS
TRUE OR FALSE
Training Attendance ( Humana) has to be submitted every Wednesday
FALSE - complete daily
Where do yo go to create a Dashboard in GENESYS hint first 4 steps - + 1000
- performance
-workspace
-select dashboards from the default list
-Click the + to create a new
How do I remove a learner from CSOD? Can I use "other" as option ? HINT someone on your team has the document to follow +1500
Learning center
ILT - manage events and sessions
enter locator number - View Roster
Pencil and remove
select reason
What 2 places do you post/take your daily attendance? +1500
Fill out the Humana CSOD Attendance at go/CSOD Post daily attendance HC in TEAMS class start date chat using the template.
TRUE OR FALSE
Important we help advocates get CBT's Complete during training?
Where on Sharepoint can I verify if a advocate has completed their Ethics and Compliance? +200
Under class reporting - Learning and delivery COE NH Ehtics...
What day do we complete the Security Access check? +500
Day 1 Training readiness
TRUE OR FALSE
There is only one attestation to sign on Live call days
FALSE
1. call avoidance attestation
2. qs+ usage
TRUE OF FALSE
You can close CSOD on the morning of the last day of class? +500
FALSE
True or False +1000
Day 28 is a live call day.
FALSE