Random
Kraken
Billing
Metering
Appointments
100
What are the first names of the Chuckle Brothers? 


If you get this wrong you lose an extra 100 points!

Barry & Paul 

100
What symbol on kraken would show active complaints you have opened?
Thumbs down symbol on kraken
100

What is a bill made up of, name ALL of them?

Customer usage,tariff prices , meter readings, EAC/AQ, balance, payments

100

We have 6 meter types, can you name 3?

Smets 1 / Smets 2 / Credit meter
100

We offer so many appointments but can we name 5 of them?

Smart exchanges, re-site, re-install, confirm MTD, replace seals 

200

In 1998 which German city became the headquarters of the European Central Bank?

Frankfurt
200
What tab on kraken do we update a customers communication preference? 
Details tab
200
After completing a held bill, what button on statements do we click to send out the bill?
Preview (Approve and send)
200

When talking about the third parties involved, we have 5 but can you name 3?


The member who answers this question is frozen out for the rest of this question!

MOP/MAM/DC or DNO

200

What can our customers do to ensure the appointment goes smoothly?  Name 3 out of 4

Be Present , Safe Access , clearing the area

300

Humans share about 50% of their DNA with bananas

It's True!

300

What tab on kraken do we check a customer payment adequacy and which button do we click? 

Payments and action button at the top right

 

300
What is a provisional charge?

A provisional charge is Kraken saying I have sort of billed the account, but I am not releasing the bill the customer as I dont have the most up to date calorific value. 

300
When looking at a meter, we have 8 pieces of responsibility. Can you name 4 things attached to the meter and who is responsible for the selected ones?   

  1. Incoming supply:  DNO

  2. Cut out: DNO

  3. Meter Tails: Us

  4. Earthing Cable: DNO or Electrician

  5. Consumer unit - electrician (hired by the customer)

  6. Isolator - Supplier

300
What tab on kraken do we click to book an appointment 
Properties and book
400

How many teeth make up a full adult set?

32

400
Where can we find a customers PSR?
Users and top right.
400
What should we never DO when we're amending reads?
Amend transfer reads or Amend smart readings
400
What was the key difference between smets 1 and smets 2?

Smets 1 could not act as smart if taken over by the supplier who did not install the meter.


400
When talking about an electric emergency, what 3 things do we need to make sure we do before booking an appointment? 
Is it the neighbour/street off supply?

Is it the fuse box?

Is it a prepay meter?

500

1. What artist has the most streams on Spotify? Double points

2.  How many ghosts chase Pac-Man at the start of each game?

1. Taylor Swift 

2. 4

500
Riddle me this!



I show the customers meter and also show the readings, what am I?
Properties tab!
500
We work around 5 category's when it comes to held bills, can you name 3?

Account has unbilled readings 

Billing gaps

Unusually high charges  

500

What can impact the connection of a Smart Meter? Name all 5

Slate or Stone walls

Thick walls 

Meter location 

Environment

Location

500

Name 4 Dangerous Appointments?

Exposed copper, smoke coming from the meter, meter sparking
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