Procedure Scheduling
Do all procedures require a patient to hold or come off blood thinners?
No, You can check slide 34 & 35 or your blood thinners guide in your training material.
What do you check prior to scheduling ALL patients?
The alert box and sticky note. ( Slide 51 )
For an SCS trial/lead pull what department do you send a case over to?
CFPspecialprocedures. ( Slide 47 )
When a patient dismissed from the practice wishes to come back, what steps do we take to attempt reinstatement?
A request to return must be sent to the provider staff bucket. ( Slide 59 )
What are APC days?
No doctors are in office. ( Slide 24 )
IF a patient is scheduled for a procedure and is sick what questions do we need to ask?
• Are you on any antibiotics?
• If so, what are you on it for?
• What is the name of the antibiotic and dosage?
• When did you start and when is the last day of the medication?
( Slide 43 )
If a new patient has never been seen which provider can you select for your patient case?
Aaron Shinkle. ( Slide 53 )
When you need an interpreter, what number should you call?
Use the Interpreter line (855)350-7840 on slide 66.
How do we access the archives on a chart?
Click on the Hamburger and select 3rd party apps . ( Slide 61 )
After scheduling the appointment, what two fields do you need to update to match the appointment?
Usual provider and Primary Department ( Slide 25 )
State Medicaid requires pre cert for two procedures, What two are they?
Radio Frequency Ablations( RFA ) and Medial Branch Block - Facet Block ( MBB )
( Slide 32 )
IF someone calls other than the patient themselves, how can we verify if we can disclose information?
Checking HIPPA form. ( Slide 56 )
If a Patient threatens self harm and causes an escalation, What actions do you take?
you need to direct them to go to the ER ASAP and submit a patient case to inform the staff. If they refuse to go to the ER or are giving you trouble, let them know you will message the provider to see what they can do. Please contact Tanya McGough and/or Hailey Campbell, so they can reach out to the doctor for further direction. ( Slide 65 )
When trying to find a patients last visit on the archives what tags do you look for?
Progress Note, Procedure Note, Office Note/Visit or History and Physical ( Slide 63 )
If Imaging is not readily available, how many years do we need for review?
Less than 4. ( Slide 8 )
If the referral is from a Preferred provider without need for authorization what appointment type do we use?
New patient Procedure ( Slide 45 )
When creating a patient case, what fields need to be completed?
- Source/Recipient
- Type
- Provider
- Subject
- Priority
- Case Description
( Slide 53 )
When you have a Patient scheduled for a Kypho who wants to reschedule, who do you send a case over to?
Michelle Fefelov ( Slide 47 )
IF you cannot locate an order for a procedure for an existing patient, what steps do you take?
please send a case to the provider staff bucket to request the order be submitted and advise when we can schedule. ( Slide 42 )
Which providers allow double booking?
Vella, Shinkle. Almeida and Ware allow double booking - NP and EP. ( Slide 20 )
What procedure can not be schedule as a new patient procedure?
Botox ( Slide 37 )
What do you include in an action note when sending a patient case?
Enter EXACTLY what the source is requesting or any concerns they may have. Then, read the case back to the caller to confirm that we have captured the correct question and any additional information the staff may need. ( Slide 53 )
When scheduling a pain pump new patient when should you have them scheduled?
Prior to the Pump Alarm Date. ( Slide 46 )
When making a Procedure order what goes in the internal notes?
note the injection, level and referring doctor (if applicable). ( Slide 40 )
If a person had an out of state BCBS plan, how do you determine if they are in or out of network?
Ask them to check the back of their insurance card for where to file claims. ( Slide 16 )