CUBS Basics
How do you get into the tickler from the CMD prompt?
1 ENTER
What status means we have no phone numbers?
SKP
What does the credit reporting statement CRPT:N: mean?
The account will not be credit reported out of our office.
What is the first step in documenting a debtor contact?
Talked to Debtor action code
What is the name of the Excel document you should have open at all times that has your action codes, compliance information, and etc.?
Agent Quick Guide
Where do you go to update the debtor's email address in CUBS?
9 Screen
What status means we have spoken with the debtor, but they are not discussing resolving the account?
GDN
What does the credit reporting statement CRPT:Y:10/15/24;93;$500.00 mean?
Account has already been credit reported
What action code will you use any time a debtor disagrees with or disputes the balance in any way?
143
Under REG F, how often can we speak with a debtor?
1 time every 7 days
What command would you use to view documents on the account?
MG
What status would you use when taking the FIRST payment to go through on an account?
PTP
What is the proper PN note to enter when taking the balance in full in one transaction in exchange for a courtesy deletion?
PN:CLOSE AS PFD
What macro code indicates a manager helped you on your call?
,323
What is the proper call recording disclosure in your talk off?
How do you pull up the inquiry options menu?
= at ENTER ACCOUNT
What status means the debtor has filed for Bankruptcy?
ABP
What is the proper PN note when taking multiple payments for the balance in full in exchange for a courtesy deletion with a manager's approval?
PN:CLOSE AS PFD WHEN PIF
What state requires that you have a special license to collect in their state?
Minnesota
What would mark an account in CUBS if the debtor says they "never want to hear from us again"?
Cease and Desist
What is the difference between an action code and a macro code?
What are your 4 money wips?
PTP, PAY, HOT, BRK/NSF
What is the proper PN note for a settlement of $250.00 posting on today's date?
PN:CLOSE AS SIF FOR $250.00 BY 10/30/24
What specific question do you need to ask a debtor who lives in NYC?
Do you prefer a language other than English?
What are the 4 personality styles in the Platinum Rules?
Director, Relator, Socializer, Thinker