Term Deposits
Where can you rollover a Term deposit?
NABONE and eBOBs.
What is PayID?
PayID is a form of payment that can use a mobile or an email to receive funds.
What is required to stop or cancel a Direct Debit?
Company ID, Company/Remmiter's name, lodgement number and amount.
Where can you search a PayID?
NABONE, Advanced search.
When can an iSaver get the intro rate?
When they have not had one for the past 12 months.
Can you do part prepayments in NABONE during amendment period?
Yes you can.
Can customers make BPay payment via the NAB App?
Most certainly!
When leaving notes for a stop/pause, why is a Company ID required to be added?
Apart from this being on the NabIT page, it is ensure that when the customer calls in to remove the stop/pause, it will be easy for the next Banker to find.
Where can you find company ID's?
eBOBs, NABONE, Direct Entry Code and the Statement if statemented.
What are the criterias of a Rewards Saver to receive the bonus interest?
One deposit a month before the second last banking day with no withdrawals.
How long is the amendment period for customers and bankers?
7 days for customers and 14 days for Bankers.
What is needed to make a BPay payment?
Biller code and Customer Reference number.
What is the cut off time as per the NabIT page for a next business day dishonour?
2pm AEST.
Can interest be removed from an account due to religious reasons?
Most definitely, but in branch!
Interest exemption NabIT page: #6715
When can we offer a recalculation of interest?
Whenever the customer requests it. We just need to ensure not to give a guarantee.
How many times can funds be ADDED to a Term Deposit?
Only once.
Can we help customers find where their PayID is linked?
Yes we can! We can use our advance search in NABONE to find a PayID and where it is linked.
Place a STOP/PAUSE.
What can NAB Assist do when a customer is indebt and is managed by NAB Assist?
What is the life on the interest rates for both account types? (Need all 3)
1. iSaver intro rate is for the first 4 months.
2. iSaver special rate is for 6 months.
3. Rewards Saver if for the life of the account.
What is the Term Deposit SOP NabIT Page?
ONLY ONE PERSON CAN SEARCH THIS PER GROUP
NabIT: #7259
Can we reverse a BPay payment?
No we cannot, we can dispute it.
How long does the stop/pause last for?
15 months.
PayID deregistering, can this be done by us?
No, unless fitting the 2 criterias, we can only digi guide customers.
Criteria 1: PayID conflict dispute.
Criteria 2: Fraud investigation outcome.
Can Treasury assist with Rewards Saver and iSaver interest rates?
No they cannot.