Tourism
Providing products and services such as transport, accommodation and activities to customers.
What is Tourism?
a flight of less than three hours
What is Short Haul?
Place or event that appeals totourists; it could be a built, cultural or historic attraction, or an event
What is Visitor Attraction?
A place that appeals to tourists because of the environment, such as a beach or waterfall
What is Natural Attraction?
Feeling fulfilled by carrying out a work role.
What is Job Satisfaction?
Visiting a place to enjoy the natural environment without causing damage.
What is Eco Tourism?
flight of more than six hours
What is Long Haul?
A travel and tourism business that organizes tourism products for inbound tourism customers, for example package tours in the destination country
What is Inbound Tour Operator?
a building or monument that appeals to tourists, such as a museum or theme park
What is Built Attraction?
External customers returning to visit or use a travel and tourism organizations again.
What is Repeat Business?
Visiting places in ways that help to sustain or conserve the environment and how people live
What is Sustainable Travel & Tourism?
extra support services for tourists, such as tour guiding, car and cycle hire, and currency exchange
What is Ancillary Service?
A travel and tourism business that sells travel and inbound tourism products provided by other travel and tourism businesses, for example guided tours in the destination country
What is Inbound Travel Agency?
Merging of travel and tourism businesses belonging to different industry components
What is Vertical Integration?
The amount of money a travel and tourism organization gains by providing products and services to external customers. Turnover is different from profit, which is the money made after paying costs and taxes. Turnover is also known as total sales or total revenue.
What is Turnover?
Visiting destinations for work reasons typically meetings, incentives, conferences and events.
What is Business Travel?
The opposite of packaged-tourism. Independent travel is unpackaged tourism because different elements of a trip, such as travel and accommodation, are booked separately and provided by different providers
What is Unpackaged Tourism?
(i) Tourists in a destination behaving respectfully towards the natural environment and towards local people (ii) travel and tourism providers and authorities and behaving responsibly by managing or developing tourism so that the natural environment and local people are treated respectfully
What is Responsible Tourism?
Merging of travel and tourism businesses belonging to the same industry component
What is Horizontal Integration?
Growing and progressing personally and at work. Travel and tourism organizations manage staff and provide training to encourage staff to develop as people and to be better at carrying out duties.
What is Personal and Professional Development?
when tourists visit destinations because of a particular special interest such as painting or cooking
What is Specialist Tourism?
A business that sells travel and tourism products provided by other travel and tourism businesses
What is Travel Agent?
Making holiday or tour packages from components, such as flights, accommodations, and car rental that are chosen by customers, instead of providing customers with a pre-arranged package
What is Dynamic Packaging?
Places that tourists visit for fun and relaxation. These are towns where leisure tourism is the main economic activity. They depend on tourists for jobs and money.
What is Resort Towns?
Analyzing the customer service provided by an organization so as to identify possible improvements to the organization's customer service delivery.
What is Benchmarking?