WEEKS 1 - 5
When analyzing a content source, what does the acronym CRAAP stand for?
C= Currency
R= Relevance
A= Authority
A= Accuracy
P= Purpose
What are the eight (8) types of paragraphs?
1. Description
2. Narration
3. Definition
4. Process
5. Compare/Contrast
6. Cause-Effect
7. Argument
8. Classification
S1: What was the full address of the residence of the incident?
50 Mary Street South, Oshawa Ontario
S5: What did you give Jane Brown at the end of the call?
1. Victims Services Booklet
2. Business Card
On average, how many jobs will a North American have in their lifespan?
Reminder: always keep your options open and never burn your bridges.
Eleven (11)
When discussing the topic of 'Audience(s)', what are the two goals for both the 1. Audience and 2. Presenter?
Two Goals:
1. Audience: To be understood & needs are met
2. Presenter: To be seen as competent & trustworthy
What do these acronyms stated for?
1. ATS
2. R/C
3. T/S
4. MVC
5. PI/PD
1. ATS = At The Scene
2. R/C = Radio Call
3. T/S = Traffic Stop
4. MVC = Motor Vehicle Collision
5. PI/PD = Personal Injury/Property Damage
S1: What were the two (2) boys names and DOB?
1. Jimmy Jones (03/04/05)
2. Sam Stone (03/02/01)
S3: What are the names of the three (3) women?
1. Lynda Bond
2. Debbie Doris
3. Carol Crow
If you don't ____, they will ____.
1. Write It
2. Fight It
There are eight (8) tools to help us analyze the audience, what are they?
A = ANALYZE: Who is/are the recipients of your message?
U = UNDERSTAND: What is their knowledge about your intended message?
D = DEMOGRAPHICS: What is their age, gender, education level, position?
I = INTEREST: What is their level of interest/investment in your message (What’s in it for them?
E = ENVIRONMENT: What setting/reality is your audience immersed in, and what is your relationship to it? What is their likely attitude to your message? Have you taken cultural differences into consideration?
N = NEED: What information does your audience need?
C = CUSTOMIZE: How do you adjust your message to your audience?
E = EXPECTATIONS: What are your audience’s expectations?
What are the four (4) causes of conflict?
1. A lack of common understanding
2. Poor communication
3. Unclear or unfair expectations
4. Power plays and manipulations
S2: What time were you detached to the call and what was the address?
1. 2200
2. 300 Parker Road South, Whitby Ontario (Apt. 102)
S3: What suspect do you find money on their person and how much was it?
1. Ms. Bond
2. $1500.00
You have to ____, before you ____.
1. Connect
2. Communicate
What is the main difference between a credible and a believable source?
Credibility: Background of the individual
Believability: Behaviour of the individual
What are the five (5) positive roles you can play in a group?
1. Initiator
2. Elaborator
3. Coordinator
4. Evaluator/Critic
5. Recorder
S2: What is the name of the officer who was detached to back you up in the call?
Michael Tracey
S4: What is the reason for the call and who were you at the call with? (type of call/name of coach officer)
1. Welfare Check
2. Mike Zavalwere
Communication is ____.
Constant
What are the three (3) steps of the writing process?
1. Prewriting
2. Drafting
3. Revision
What is the main difference(s) between feedback and feedforward?
Feedback:
Feedback addresses a behaviour that took place in the past, and has a tone of criticism.
Feedforward:
The feedforward deals with a future behaviour, and has the tone of a suggestion.
S2: What was Bill's direct quote in the scenario?
"I may have lost my cool a bit".
S4: What were the names and DOB of the two adults/guardians?
1. Karen Long (85/10/15)
2. Kevin Blind (83/03/13)
What does Mack say at the end of every class?
STAY CALM, STAY CARING, STAY CURIOUS
If you stay calm, you can overcome anything.
If you stay caring, you can understand anything.
If you stay curious, you can learn anything.