WHAT ARE YOU CALLING ABOUT (LEAD TYPE)
WHAT ARE YOU CALLING ABOUT (ANSWER IS QUESTION ASKED)
I'M BUSY, YOUR BUSY , WE ALL ARE BUSY (ANSWER IS QUESTION ASKED)
TO ZOOM OR NOT TO ZOOM(ZOOMHAS TO BE IN ANSWER AND ANSWER IS QUESTION ASKED)
LAST SEEN QUESTIONS AGENT WILL ASK
100

IN THE FOR BLANK           DIVISION AND WE'RE RESPONDING TO YOUR REQUEST FOR  BLANK      FROM YOU LOCAL POLICE ASSOCIATION

WHAT IS CHILD SAFETY KITS (KAPOW)?

100

IT IS SOMETHING YOU FILLED OUT AND WANTED AT ONE POINT AND I NEED TO MAKE SURE YOU HAVE PEACE OF MIND KNOWING WHAT YOU HAVE IN PLACE THAT YOU REQUESTED

WHAT IS I DO NOT WANT IT ANYMORE?

100

MY JOB IS NOT TO SELL YOU INSURANCE, IT IS TO PROVIDE YOU WITH AN EXPLANATION OF THE BENEFITS ALREADY SET UP FOR YOU, AND SHOW YOU THE ADITIONAL BENEFITS.  THEN GET A REPORT FORM FILLED OUT AND SENT BACK

WHAT IS ARE YOU TRYING TO SELL ME INSURANCE?

100

WOULD YOU FEEL MORE COMFORTABLE WITH A REGULAR PHONE PRESENTATION 

WHAT IS I DO NOT HAVE A SMART PHONE ?

100

CLIENT STATES THEY HAVE AN APPOINTMENT COMING UP TOMORROW

WHAT IS WHO IS THE APPOINTMENT WITH?

200

CALLING BECAUSE YOUR POLICY IS UP FOR REVIEW, IT LOOKS LIKE NO ONE HAS BEEN ABLE TO REVIEW YOUR POLICY IN A LITTLE OVER 12 MONTHS

WHAT IS POLICY REVIEW (POS)/ AIL PLUS?

200

THAT'S EXACTLY WHY I'M CALLING. THESE BENEFITS ARE PERMANENT, AND YOU HAVE THEM EVEN IF YOU ARE NO LONGER WITH THE UNION.

WHAT IS I'M NOT A PART OF THE UNION ANYMORE?

200

IF SOMETHING WERE TO HAPPEN TO YOU, THEY WILL NEED TO KNOW THE BENEFITS AND HOW THEY WORK

WHAT IS WHY DOES MY SPOUSE HAVE TO BE THERE?

200

IF YOU HAVE ISSUES WITH THE ZOOM I CAN WALK YOU THROUGH STEP BY STEP ON HOW TO GET ON

WHAT IS I HAVE NEVER (DON'T KNOW HOW TO) USED ZOOM BEFORE?

200

CLIENT STATES I WAS JUST SEEN TWO WEEKS AGO AND IT WAS WITH AGENT NAME 

WHAT IS DID YOU RECEIVE YOUR BENEFITS EMAIL?

300

IM CONTACTING YOU BECAUSE YOU HAD RECENTLY FILLED OUT A REQUEST THROUGH SOME SCHOOL FOR BLANK        

WHAT IS CHILD SAFE KITS?

300

THE BENEFITS THAT YOU HAVE THROUGH YOUR GROUP DUE TO YOUR MEMBERSHIP ARE NO COST TO YOU

WHAT IS HOW MUCH DOES THIS COST?

300

TO GET YOUR BENEFITS OUT TO YOU AND ANSWER ANY QUESTIONS YOU MAY HAVE

WHAT IS WHY DO YOU KEEP CALLING ME? 

300

WHAT IS THE REASON YOU DO NOT WANT TO DO ZOOM

WHAT IS I DO NOT LIKE ZOOM?

300

CLIENT STATES I WAS JUST SEEN RECENTLY LIKE TWO MONTHS AGO

WHAT IS WHO DID YOU SEE? 

400

ONE OF MY ASSOCIATES WAS ABLE TO VISIT WITH PERSON NAME A WHILE BACK AND THEY PUT YOU AS BENEFICIARY OR EMERGENCY CONTACT

WHAT IS (GOLD STAR) REFERRAL?

400

THAT IS EXACTLY WHY I'M CALLING.  THERE ARE SO MANY MEMBERS  WHO SENT BACK THE CARD THAT IT HAS TAKEN A WHILE TO GET THESE BENEFITS OUT TO YOU

WHAT IS I DONT REMEMBER ANY CARDS?

400

I UNDERSTAND I AM NOT TRYING TO DO THIS RIGHT NOW, I KNOW THIS A SPUR OF THE MOMENT CALL

WHAT IS CAN YOU CALL ME BACK, I'M AT WORK?

400

WE USE ZOOM TO SHOW YOU THE DOCUMENTS SO THAT YOU CAN SEE EVERYTHING.  IF YOU DON'T DO ZOOM YOU WILL MISS OUT ON THE ADDITIONAL INFORMATION AND ADDITIONAL BENEFITS

WHAT IS I DO NOT WANT TO DO ZOOM?

400

CLIENT STATES JUST HAD THE MEETING WITH AGENT NAME AND WHAT TIME AND ALSO DID GET ALL OF THE BENEFITS

WHAT IS DID THEY ANSWER ALL THE QUESTIONS YOU MAY HAVE HAD?

500

I WAS REACHING OUT BECAUSE I RECEIVED THE YOU FILLED OUT CARD  REQUESTING YOU $(ANY AMOUNT) LIFE POLICY 

WHAT IS UNION/ CREDIT UNION/ ASSOCIATION?

500

YOU HAVE THE COVERAGE IN PLACE AND IT'S MY JOB TO COVER YOUR UPDATED PROGRAM WITH YOU.......

WHAT IS I DONT WANT IT ANYMORE?

500

TYPICALLY TAKES AROUND 30 MINTUES, IT DOES DEPEND ON THE QUESTIONS YOU MAY HAVE

WHAT IS HOW LONG IS IT GOING TO TAKE?

500

WE HAVE CLIENTS THAT TELL US HOW MUCH THEY LIKE ZOOM BETTER THAN US COMING INTO THEIR HOMES

WHAT IS WHY AIL USES ZOOM?

500

CLIENT STATES THEY JUST SEEN AGENT NAME RECENTLY

WHAT IS WHEN WAS YOUR APPOINTMENT?

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