CR
What is the closing CR after reactivation/ resolution?
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How many scripiting VT's that are in scope?
How many authentication methods UFAC offer? Include the authentication method for Scripting VT also. List them.
Three. In app flow, Manual flow & Phone call.
If the user entry point displays ACCOUNT_ACCESS_UFAC, what action type should you run?
Unenroll user from checkpoint
What CR would you use if the user asks how to "prevent this in the future"?
I understand your concern. Unfortunately, I do not know the specific answer regarding this, but feel free to reference the guidelines in the Meta Transparency Centre Community standards article here: https://transparency.meta.com/policies/community-standards/. I will proceed with reactivating your account now.
VIOLATING_ACTOR_NETWORK could also be treated as
(other_scam) & (deceptive_persona)
The first step in authentication is verifying if the user...
Submitted a selfie video via the UFAC tool
How do you reactive an account?
By clicking the Action button in Agent Connect. "lightning bolt"
What is the appropriate CR if the user refuse to download the app?
No worries—we’ll use another secure method to verify your account ownership.
The VT should most likely always be identical in the
Agent Wizard & UFAC Tool
If a selfie video has been submitted by the user, what should your first step be?
Review the recent selfie submission in the Authviz tool.
What would always be the checkpoint flow for reactivating a user FB account?
Unified Fake Account.
What CR would you use for a Duplicate case within the last 24 hours & the correct resolution was given?
After reviewing your previous case, I can confirm that the decision made is final. At this time, we are unable to provide a different decision.
If the VT is not listed in the kb (investigation - verify the user) what do you do?
Close the case with the Support Not Allowed tag.
If the user expresses that the QR code/ Link provided doesn't work after your second attempt of sending it to them, what should you do?
Click the blue “I can’t use this method” hyperlink.
True or False Do we need to receive confirmation that the user logged in after reactivation?
False
Which CR would be used if the user mentions "What are you doing with my data"?
We understand that you may have concerns. Please know that the selfie video helps us confirm that you are the rightful owner of the account. Your data is handled with care and stored safely. We follow strong security practices and your privacy and security matter to us.
What VT's are out of scope?
PERSISTENT_VIOLATOR
CHILD SAFETY
If the face in a selfie video does NOT match with the account owner when there are plenty of PIPs in the account indicating the right account owner, What should you do?
NOT support the case at all. Refer to Resolution for next steps.
For both unenrolling a FB user from the checkpoint & reactivating a user IG account, what is always needed?
Violation type & Case ID