HCAHPS
The population eligible to receive an HCAHP survey
What is Inpatient
The D in AIDET stands for
What is Duration
The I in ICARE stands for
What is Inclusion
The range of interactions the patients have with a health care system; encompasses the entire journey from initial contact with the healthcare provider to post-treatment follow-ups
What is Patient Experience
The code for a fire in the hospital
Code Red
Treating patients with courtesy and respect, simple explanations, and careful listening
What is effective communication
The E in AIDET stands for
What is Explanation
The E in ICARE stands for
What is Excellence
The patient satisfaction survey assessing experience in hospital care settings
What is CAHPS
The best defense against infection
What is Hand Washing
The questions asking to rate the hospital 0-10 and if the patient would recommend the hospital are pertaining to this domain
What is The Overall Rating of the Hospital
Eye contact, "Good morning", and "How are you today?" are examples of
What is Acknowledge
Treating our patients and families with kindness and strive to better understand and respond to their needs
What is Compassion
Refers to if a patient's expectations about a health encounter were met
What is Patient Satisfaction
The code used to deescalate high-risk behavioral situations to prevent workplace violence and improve safety
Code BERT
The domain focused on how often your room and bathroom were kept clean and how often your room was quiet at night
What is Hospital Environment
At the end of the patient visit you should say
What is Thank You
Acting openly, honestly, ethically, and responsibly in everything we do
What is Accountability
This person is responsible for establishing goals and metrics around patient experience and enhancing culture of patients, providers, staff, and visitors
Who is the Chief Experience Officer
Sturdy handrails, wheelchairs, secure locks on beds, and grip socks are strategies for
What are Fall Precautions
The best responses for each question on the patient survey
What is Top Box
The desired outcome is to relax the patient and let them feel comfortable with the care team
What is Introduce
Working collaboratively to promote the well-being of the communities we serve to advance patient care
What is Respect
The first people visitors and patients speak to when they walk through UI Health's doors
Who are the Concierge and Hospitality staff
Occupations that are responsible for providing and maintaining a welcoming, sanitary, safe, and therapeutic environment for our patients
What are Support Services