PATIENT SAFETY
At least two of these are used before providing patient care, treatment and services.
What are patient identifiers?
This process lets clinicians try something over and over again without ever touching a patient.
What is Simulation?
One of the most effective ways of reducing the transmission of healthcare associated infections (HAIs).
What is hand washing or hygiene?
The sharing patient information from one caregiver to another - or one team to another - to ensure continuity and safety of patient's care.
What is handoff communication?
A SWARM, but not of bees.
What is UK HealthCare's Root Cause Analysis process?
All are contributing factors to this painful reality: risk assessments, hand-off communications, toileting, call lights, medication.
What are patient falls?
An at-a-glance view of key performance metrics with current benchmarks.
What is a dashboard?
More than fashion: face shields, gowns, goggles, gloves, masks, shoe covers.
What is personal protective equipment (PPE)?
A written or unresolved verbal complaint by a patient.
What is a grievance?
Toyota's process, UK HealthCare style!
What is FOCUS-PDSA?
(FIND a process to improve, ORGANIZE a team, CLARIFY current knowledge, UNDERSTAND root causes, SELECT the improvement, PLAN the improvement, DO the improvement, STUDY the results, ACT and determine next steps.)
Includes: obtaining information on medications patient is current taking, comparing medication information the patient brought to the hospital with the medications ordered for the patient by the hospital.
What is medication reconciliation?
An inpatient survey patients complete that helps inform quality of care.
What is HCAHPS?
The Hospital Consumer Assessment of Healthcare Providers and Systems)
The most effective way for health-care providers to protect themselves, their family and their patients from influenza.
What is a flu shot?
A technique for communicating critical information that requires immediate attention and action concerning a patient's condition.
What is SBAR?
Situation, Background, Assessement, Recommendation and Request
How we create objectives we aim to achieve. Oh, and it needs to be specific, measurable, attainable, relevant, timely.
What is a SMART goal?
When there's a lack of operability (they can't talk to each other) of these between different hospitals and clinics, it can affect patient care.
What is the EHR (electronic health record)?
The newly paired physicians and nurse leaders who will drive quality forward at UK HealthCare.
What are Dyads?
The most important factor in deciding if a patient needs precautions beyond standard precautions.
What is the risk of transmission?
All of these: Sit. Make eye contact. Listen as much or more than you talk. Acknowledge your patient's concerns and research. Overcome implicit biases. Respect cultural and personal beliefs. Ensure understanding of medical information.
What is patient-centered communication?
Kind of like pasta but not very tasty. A visual representation of physical movement of an item or person through a process to reveal layouts and wasted travel distances.
What is a spaghetti diagram?
A patient safety event that reaches a patient and results in severe temporary harm, permanent harm or death.
What is a sentinel event?
Ratio of providers to patients, the percentage of people with diabetes who had their blood sugar tested and controlled, the rate of surgical complications or hospital acquired infections... to name a few.
What are types of Quality Measures?
All of these: limiting use and duration; Performing hand hygiene prior to catheter insertion; securing catheters for unobstructed urine flow and drainage; maintaining sterility of the urine collection system.
What are urinary catheterization guidelines/practices?
Information information exchange session designed to improve team performance and effectiveness after an event through discussion of lessons learned and reinforcement of positive behaviors.
What is a Debrief?
It's fishy and has bones we can write on to identify root causes of problems.
What is a fishbone diagram?