Customer Service Basics
Greeting customers with a smile helps create this kind of experience.
What is a positive experience?
Employees should wash these often while working.
What are hands?
If a customer cannot decide on a flavor, employees can offer this.
What is a sample?
Wiping tables and counters helps keep the shop this.
What is clean?
This topping is colorful, crunchy, and often called “jimmies.”
What are sprinkles?
Listening carefully to customers shows this important skill.
What is communication?
Hair should be tied back to help keep food this.
What is sanitary/clean?
When taking orders, employees should repeat the order to avoid this.
What are mistakes?
Cones, bowls, toppings, and napkins are examples of these.
What are supplies?
This is the most popular ice cream flavor in the United States.
What is vanilla?
If a customer is upset, employees should stay calm and do this.
What is be respectful/polite?
If a line gets long, employees should work quickly while still being this.
What is friendly/polite?
Employees use this tool to scoop ice cream to refill it
What is a metal paddle?
This frozen dessert is similar to ice cream but made with fruit flavors.
What is sorbet?
This is the best thing to do if you do not know the answer to a customer’s question.
What is ask a manager or coworker for help?
A customer says their order is wrong. The best response is to do this.
What is apologize and fix the order?
Chocolate hard shell, sprinkles, and whipped cream are called these.
What are toppings?
A great employee should balance speed, cleanliness, and this important customer service skill.
What is friendliness?