Monthly Contacts
Minimum required frequency for member contact
Monthly
True or False:
All acronyms should be defined before using them
True
This support system includes family, friends and community relationships
Natural Supports
This planning approach focuses on what is important TO the person, not just what services they want to receive
Person-Centered Planning
The case manager checked in and spoke with staff monthly but had no contact with the member themselves for 4 months.
NAY
Monitoring requires contact with the member- if not, reason why must be accurately documented
Monthly monitoring must include THIS person's satisfaction with services
Member
True or False:
A progress note can be entirely copied and pasted from the previous month
False
Reassessments must occur at least this often
Annually
PCPs must be reviewed at least every this many days
90 days
Monthly contact occurred by only documented:
"CCM met with client. Everything is fine."
NAY
Lack of substantive monitoring details, insufficient documentation per OADs guidelines
These three areas should always be reviewed during monitoring
Goals, Services, Health/Safety Needs
Notes should be entered within this timeframe
ASAP, no more than 10 business days
The Comp should be completed how many days before the PCP Effective Date
at least 30 days
Members should be offered on of these for their planning meeting
An Advocate
- members present, location, goal discussed, satisfaction reviewed, follow up plan
YAY
best practice
Case Managers should conduct contacts in a variety of settings including these two locations
Home and Community/Work Settings
This note states:
"The member was rude and lazy"
An auditor would call this type of documentation?
Subjective Language
This must be assessed to determine whether the member has opportunities for work and career development
Employment Status
There are this many phases of the PCP process
DOUBLE JEOPARDY: Name the phases
1. Record Review and Meeting Coordination
2. Annual PCP Meeting
3. Complete Sections Needed for State Review
4. Pending Provider Selection, Provider Linking and SIPS
5. Final Review, Completion and Distribution
Comp assessment identifies housing concerns but PCP never addresses housing
NAY
Comp and PCP are not aligned
True or False:
A case manager can satisfy monthly monitoring for three months by speaking only with staff and never with the member
False
The most important thing a progress note should connect back to
PCP Goal or Assessed Need
The assessment should identify the most integrated _________ appropriate to meet the member's needs
Setting
Phase 4, providers/actual services entered after state review
Unmet Need:
"Needs counseling."
Nothing else documented.
NAY
Missing interim plan