Membership
How much is a family membership?
$59.90
Badge is required - per agreement.
How much are our monthly programs for members?
$30
What app is for front desk communications?
GroupMe
What items are acceptable to trade in for recreational equipment? (Basketball, racquetball, etc)
Phone, Keys, ID, Headphones.
What defines a family membership?
Up tp two adults, LEGAL dependents 23 and under living in the same household.
What is the typical safety ratio for a co-op?
What form is completed if a participant is promoted from monthly classes to academy?
What resource at the front desk is used to provide membership and branch updates as well as corrections to be completed?
Communication Book - Check each shift!
What do we ask members prior to opening a locker for them?
What items are in your locker?
When do we attempt membership draft?
15th of each month, unless the 15th falls on a Saturday or Sunday. If so, we bill the following Monday.
Who signs the Co-Op Book?
A) The Staff
B) The Participant
A) The Staff
What is the process for an academy program transfer?
Fully complete Program Transfer Form, Sell the new/ desired program in Traction Rec.
Brooke will handle the withdraw from the current program.
What app is used to communicate practice and game schedule to parents?
TeamSideline
Can non-program participants utilize the soccer fields for recreational use?
No. Non-program participants will need permission from Sports Director to utilize fields.
Define a caretaker membership.
Membership sold to an individual to supervise a dependent adult.
The individual only has access with the dependent adult - Not able to utilize the facility for personal use.
Can co-op staff sign the book and then leave the participant at the YMCA?
No, staff must actively supervise the participant.
What is SPLASH?
SPLASH is a program funded by the Strong Community Campaign where 2nd graders from low-income schools are bused to the YMCA during school hours to learn water safety.
Scenario: A grandparent calls in to ask for his grandson, Chris', game schedule. He is not Chris' guardian, and is not the individual who signed Chris up for sports.
What do we communicate to the grandparent?
We cannot provide youth schedules to individuals who are not a guardian of the youth. Please reach out to the Chris' parents to obtain game schedule.
How old does a member or guest have to be in order to utilize the studios independently?
16
When setting up third-party billing for a membership, who's account do we save payment information to?
A) The individual with the membership
B) The individual who is paying for the membership
B) The individual who is paying for the membership.
Who manages the YMCA's co-op agreements?
Lianna Fry
What is LIVESTRONG? Who oversees the program?
LIVESTRONG is a program funded by the Strong Community Campaign where individuals who have been diagnosed with cancer or in remission after diagnosis receive a 3 month free membership and partake in group training sessions together as a community. Helps rebuild strength and supports building relationships.
What is the chain of command for the front desk?
Membership Director, Senior Program, Director, Manager on Duty.
A) Sign her up for 5 lessons as she requests.
B) Ensure the form gets to Jordan's box at his desk and inform the member that Jordon will be in contact with them and provide them with Jordan's contact information.
B) Ensure the form gets to Jordan's box at his desk and inform the member that Jordon will be in contact with them and provide them with Jordan's contact information.