Voc 1
80% of outcomes can be attributed by 20% of cause
What is the 80/20 Rule
What is customable
body language or verbal statements made by a customer that confirm the sale to a sales associate
What is cues?
Being polite
What is being courteous?
is the process of satisfying the customer, relative to a product or service, in whatever way the customer defines his or her need, and having that service delivered with efficiency, compassion, and sensitivity
What is customer service?
the law written by Congress to protect those with disabilities and which requires business to provide easy access to their business
What is ADA?
anything of value which a business owns
What is assets?
a legitimate comment made by a customer who is unsure for a reason of making a purchase
What is counter(an objection)?
scold or criticize someone angrily
What is berate?
keeping something private
What is confidential?
Doing the same act over and over
What is Consistence?
This happens when a customer comes in to a store and wants only a particular brand of merchadise.
What is Brand Loyal?
What is pure play?
What is another name for reflections in Math?
What is flip?
Who wrote The Raven?
Who is Edgar Allen Poe?
The person who makes quick purchase decisions. These purchases are often fairly inexpensive items and don’t have a high importance.
What is impulse buyer?
the urge or motive to satisfy a desire or need that makes people buy goods or services
What is buying motive?
the offering to a customer of a complimentary item or a suggested item to get them to purchase more
What is cross-selling?
conclusion a person comes to based on what you heard and saw
What is assumption?
the feelings that a customer has about a store or sales associate and what the sales associate feels about the customer
What is customer relationship?
a product which goes with some3thing that the customer is already buying.
What is complementary products?