Store Operation
What order can be ready for pick up within 24 hours?
The Pick Up Today.
What should we be doing at the beginning and end of the shift?
CLEANING
Name two Manhattan New York Store?
SOHO
5th Ave
Bryant Park
Union Square
Hudson Yards
Name a recent Collab?
Mario kart, Pokemon, Manga.
First Lost order what should we do?
Offer R/R
True or false: All Uniqlo pants can be altered?
FALSE: Only CERTAIN ITEMS CAN BE ALTERED
RTM, CONS, ESC.
Name two states who doesn't have UNIQLO Store?
Kansas · Maine · Georgia · Indiana · New Mexico · Montana · Delaware · U.S. Virgin Islands, Nevada, Utah
When does CHIIKAWA release?
8/24/26
When reviewing POD what is the only platform can we reference?
Google Maps
Name 3 Customization service?
UTme!, Embroidery, and Alteration
What is our CSAT KPI goal?
92
What state is Uniqlo Alderwood Mall located?
Washington state
What famous athletes UNIQLO collab with?
Roger Federer
Store Receipt:
If receipt can not be locate with transaction information, what should we request?
Photo of the tag for the QR code
How can someone else be able to pick up the customer order?
Forward the email to the alternate person.
What team members can assist with gift cards?
SA and TLs
Where is the newest store opening and when did it open?
Issaquah Commons Washington state; 8/14
Name a designer we collab with?
JW Anderson, Clar Waight Keller, Needles, Kaws.
When the customer report a defective item what are the 3 things we should request from the customer?
Photo of the item, the date of the purchase, if the item has been worn, wash, if the tag is attach.
Where does the expired BOPUS order get sent to?
No where its stays at the store. The items becomes apart of the store inventory.
What's the difference between PLU and product id?
PLU has 13 digit numbers specific to product, size and color
Product ID is a 6 digit number only specific for the product name
How many Uniqlo store do we have in total in the US?
87 Stores in the US
In the past what collab had huge lines and rapid sell out?
KAWS
How should we be sending the customer a return label?
It will be sent the them automatically via FedEx.