Professional Communications
The two words are correctly capitalized becuase they are brands names:
Valium
Kleenex
tissue
diazepam
Valium and Kleenex?
True or False: Slang is appropiate in professional business letter?
False
A physician retuning a page, a bleeding patient, a prescription refill, a billing questions, and a caller needing directions are waiting What caller should be triaged first?
Patient whose are is bleeding
A patient leaving today needs and appointment next month. This simple item can be given to remind the patient of the date and time.
Appointment card
To help prevent injury when moving several items, it is safer to do this instead of carrying one large load.
Make multiple trips carrying smaller loads
A physician writes an intercap in a letter. The medical assistant should type it this way.
This type of mial provides a mailing receipt and a record of mailing at the post office.
Certified mail
When speaking with an irate patient, the MA should listen, take notes, remain calm, offer reassurance and do this with their own emotions.
Keep their temper in check.
Remain calm
Scheduling more that one patient in the same time slot is called this.
A waiting room television should offer this feature for patients who are hearing impaired.
Closed captioning
This is the best rule for abbreviations in professional business letters.
Use only standard abbreviations
Chewing gum, bright decoratated finger nails, dangaling earrings and multiple bracelets all fail to portray this?
Professional Image
What information is not routinely necessary when taking a telephone message: Date, time, caller's name, caller's age, or name of person receiving the message
Caller's age
To determine how much time to allow for an appointment, the MA should do this before scheduling.
Ask appropriate questions about the reason for visit.
A small LEGO set is found in a pediatric waiting room. It should be removed for this safety reason
Choking hazard
The practice name, physician name, address, phone number, fax number, and logo are found on this sheet of buisness stationary
Letterhead
True or False: The confidentiality of email is guaranteed
False
True or False: A patient who calls the office complaining of shortness of breath needs immediate attention?
True
An appointment scheduled for 16:30 is at this time using the 12-hour clock
4:30pm
True or False: Artificial nails may increase the protentional for infection transmission to patients and healthcare workers?
True
"The patient has inflammation of his prostrate gland" demonstrates this type of problem that spell check may not catch
Medical spelling/word-use error
(correct word: prostate)
Continue waiting or reschedule the visit.
Good dictation, pronunciation, expression and listening are proper telephone skills. This behavior is NOT
Interrupting
insurance preauthorization requirements
When a patient arrives late for an appointment, the MA should politely explain this possiblity
There may be a delay