Human Behaviour
What is the difference between nature and nurture?
Nature refers to biological or inherited influences. Nurture refers to environmental influences, such as family, culture, education, and experience.
Which True Colors colour typically values structure, dependability, and organization?
Gold
What is leadership?
Influencing and motivating people to work toward a shared mission or goal.
Which leadership style makes decisions with little team input and gives clear directions?
Autocratic, also called directive leadership.
Name the FIVE communication steps in order.
The sender develops an idea, encodes the message, sends it through a medium, the receiver decodes it, and the receiver provides feedback.
What THREE factors contribute to job performance?
Ability, support, and effort.
Match a True Colors colour to each task: welcoming volunteers, analyzing costs, and responding flexibly to unexpected setup tasks.
Blue—welcoming volunteers; Green—analyzing costs; Orange—responding flexibly.
A leader admits a mistake and keeps a promise. Name ONE leadership characteristic this demonstrates and explain why.
Trustworthiness or integrity. Admitting mistakes shows honesty, and keeping promises builds trust.
Which style uses rewards and consequences? Which style inspires people through a shared vision and personal development?
Transactional; transformational.
A leader texts, “Finish it soon.” The teammate does not know what “it” means or when it is due. Identify the problem and improve the message.
An encoding problem caused by vague wording. A clearer message: “Please finish the event poster and email it to me by 3 p.m. Thursday.”
A trained employee wants to work but has no working laptop or clear instructions. Which performance factor is missing? Give one solution.
Support. Provide working equipment or clear instructions.
Identify the EQ component demonstrated by each action: noticing your frustration, controlling an angry response, and understanding why someone else feels upset.
Self-awareness, self-regulation, and empathy, respectively.
A captain invites quieter teammates to share ideas and considers different perspectives. Identify TWO effective leadership characteristics.
Inclusive—welcomes different voices; Fair—values everyone’s contributions. Accept other characteristics with a clear explanation.
A skilled, motivated design team has a clear goal and needs freedom to decide how to work. Choose a suitable leadership style and identify ONE risk.
Laissez-faire. A possible risk is missed deadlines or poor coordination, so clear goals and checkpoints are useful.
You need an immediate answer about an urgent task. Choose a suitable communication medium and explain how you would confirm understanding.
A phone call or an in-person conversation. Ask the receiver to repeat the task and deadline to confirm understanding.
A student knows how to complete a task and has all the supplies, but stops trying because her work goes unnoticed. Identify the likely performance barrier and recommend an action.
Effort. Recognize her contribution or explain why her role matters to help rebuild motivation.
Name the FIVE components of emotional intelligence.
Self-awareness, self-regulation, motivation, empathy, and social skills.
A school fundraiser needs both leadership and management. Give ONE action that demonstrates each and explain the difference.
Leadership could involve inspiring students to support the cause. Management could involve assigning shifts or organizing supplies. Leadership motivates people; management organizes resources and monitors work.
During an urgent evacuation, a leader gives direct orders. Later, she invites staff to help improve the emergency plan. Identify BOTH leadership styles and explain why each fits.
Autocratic during the evacuation because immediate action is needed. Democratic during planning because staff input can improve the plan and build commitment.
Name the FOUR standard memo headings. Give TWO features that make a memo professional and useful.
To, From, Date, and Subject. Useful features include a clear purpose, timeline, specific responsibilities, respectful tone, and clear next step.
Employees receive a pay increase but still dislike their jobs. Explain job satisfaction, suggest TWO improvements other than pay, and name ONE indicator the manager could monitor.
Job satisfaction describes how positively or negatively someone feels about their work. Improvements could include recognition, meaningful work, fair treatment, growth opportunities, or better support. Monitor absenteeism or employee turnover.
Two team members argue about event roles. One wants a detailed schedule; the other wants flexibility. Apply ONE EQ component to help resolve the conflict. Explain why assigning roles only by colour would be a mistake.
Use empathy to understand both concerns, then agree on fixed deadlines with flexibility in how tasks are completed. Colours describe preferences; people can demonstrate several colours, and their actual skills and interests matter.
A cancelled venue threatens a school event. Recommend TWO leadership characteristics and ONE management action. Explain how each would help.
Imaginative leadership helps find another venue. Inspiring leadership keeps volunteers motivated. A management action, such as revising the schedule and assigning responsibilities, helps the event move forward.
A team has ten days to launch a product. Experienced members feel ignored, while new members lack instructions. Recommend a leadership approach, justify it using TWO details, and explain how to manage one drawback.
Democratic leadership can involve experienced members and allow new members to ask questions. Because consultation takes time, set a short planning meeting and a firm decision deadline. Provide clear instructions for newer members. Accept other well-supported approaches.
Turn “We will get better at planning” into a SMART goal. Add an action, an owner, and a checkpoint.
“By Thursday at 3 p.m., our four-person team will share a completed event plan listing every task, owner, and deadline.” Action: compile the task list. Owner: team coordinator. Checkpoint: review the draft Wednesday at noon to confirm every task has an owner.