EMP
What type of establishment is Eleven Madison Park?
Fine dining restaurant
Term represents the technical delivery of a product
Service
What is the name of the dedicated creative team whose sole job was to make guests' dreams come true?
Dreamweavers
The name of the author of Unreasonable Hospitality who took over as GM of EMP at 26 years old
Will Guidara
Where is Eleven Madison Park located?
New York City
How the delivery of a service makes a customer feel
Hospitality
The iconic story of tourists who missed this local NYC staple, prompting the EMP staff to buy this food item?
Hot dogs
The name of the world famous chef who partnered with Will Guidara to run EMP
Daniel Humm
What casual restaurant is also founded by Danny Meyer and connected to EMP?
Shake Shack
Managing 95% of your business down to the penny, and spending 5% on intentional surprises
95/5 Rule
To encourage lunch guests not to skip their final course during the 2008 recession, Guidara introduced this?
Dessert cart
The name of Will Guidara's wife, a world-renowned pastry chef and entrepreneur
Christina Tosi
What is one major recognition the restaurant received under Will Guidara’s leadership?
Named #1 restaurant in the world
3 Michelin stars
4 stars from The New York Times
Word used to describe the over-the-top and customized hospitality gestures
Legend
A couple came to dine at the restaurant and were devasted by the major storm that canceled their vacation. What happened next?
The private dining room was transformed with sand and tropical vacation essentials
The name of the legendary New York Times food critic whose four star review put EMP on the map
Frank Bruni
What key shift helped EMP go from excellent to world-class?
Elevating hospitality to be as important as food
Philosophy of every single detail matters in the pursuit of perfection
One-Inch Rule
When a couple got engaged or married at EMP what gift were they given?
Tiffany & Co glasses
The name of Guidara's father who instilled in him the foundational philosophy of making magic for people
Frank Guidara