Finding out the customers needs using R.O.P.E
Air Products Portfolio Challenge
UPS International Air Hubs
Benefits vs. Challenges of International Shipping
Go Global
100
Using the questioning model "R.O.P.E" what type of person would you ask a Results question too?
What is Above the Gap
100
Urgent packages get sent on this UPS Air Service
What is UPS Express Critical
100
What is the acronym for "Emerging Markets?"
What is I.S.M.E.A
100
Fraud
What is a challenge
100
What is the site you or the customer can visit to gain valuable information about shipping globally?
What is global.ups.com
200
This type of question includes obstacles or barriers customers experience that limit the achievement of the results.
What are Problem Questions
200
This UPS Air product gets delivered at 10:30am (Possibly noon or end of day)
What is UPS Next Day Air
200
What is the Acronym for "Well Established Markets?"
What is B.R.I.C
200
Finding a positive potential "Niche" for your customer
What is Benefit
200
Name the tab you would use to find the 5 steps to help a customer ship globally
What is The International Basics Tab
300
The letter "E" stands for what word in the R.O.P.E model?
What is Execution
300
This UPS Air Product only ships commercial
What is UPS Second Day Air A.M.
300
The letter "A" in I.S.M.E.A stands for what?
What is Africa
300
Innovative thinking and outsourcing
What is a benefit
300
True or False: Business are 8.5% less likely to go out of business if they decide to ship internationally.
What is True
400
Vision, Organizational goals, Metrics and strategic targets can all be described as..
What are Result Questions
400
This UPS Air Product is NOT available for Saturday delivery or pick-up
What is UPS 3 Day Select
400
True or False..Japan is considered to be a well established market.
What is False
400
Government Regulations, Tariffs, and compliances
What are challenges
400
Only UPS offers Express delivery by 10:30am to 26 major Asian countries.
What is False
500
This is the path to the destination and includes the means to achieve the desired results. This includes initiatives, innovations, and even areas of improvement that are currently hidden from the customer.
What are Opportunity Questions
500
This UPS Air Product has guaranteed delivery for the end of 2nd business day
What is UPS 2nd Day Air
500
The letter "R" in B.R.I.C stands for which well established market place?
What is Russia
500
Expanded market
What are benefits
500
Before sending International Shipments, you as a UPSer should always: -Verify your Commodity for imports and Exports -Understand all documentation -Determine the weight, size and limitations of the shipment
What is True
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