Clinical
Medication guides, test kits, clinic visits, phone consultations
What is how I educate patients on their medications?
I'm a technician/pharmacist/insurance specialist and I was hired in XXXX.
What is your name and job title?
Complete PAAS, ASHP trainings, Skills Soft, read Policies and Procedures in Policy Tech, in person training (shadowing)
How you were oriented on your position?
To the patient or guardian if they are <18 yo, a healthcare provider, anyone who has been consented by the patient
Who may you release PHI to?
One pharmacist inputs order and a different pharmacist checks order.
Verify all order against the Rx hard copy.
Scan out order when packing before shipping
How do you ensure that the patient gets the right medication?
What is the process for reviewing medications?
Fill orders, document refills, call patients, answer telephone, check prescriptions
What are the daily tasks of a pharmacist?
The northeast corner of the parking garage
Where would you go if there was a fire in the building?
Language Line
How would you communicate w/patients with a language barrier?
Look up the medications stability and temperature requirements. Ask patient if gel packs are still frozen or thawed out. Consult provider for recommendations. Call patient and update them with new delivery date. Fill out a QRE.
What is the process of handling of shipping delays?
Notify the provider, have patient seek medical care, and fill out a FDA MedWatch form
How to deal with and/or report an adverse drug reaction?
The HTC Org Chart
Where you can find the chain of command?
ASHP trainings, Webinars, Conferences, Safety Lit Review
How do you receive ongoing training during the year?
14 days
The pharmacy goal to resolve complaints.
During the refill call and they receive a text from New Leaf.
How are patients notified of delivery times?
Annually, when there is a change in response to therapy, when MD orders change, at the request of the patient
When are care plans reviewed or updated?
Julie Smith, Desi Hill, or Ethics Line
Who do you report a conflict of interest or ethical issue to?
Hands on training, Policy Tech, add to FedEx alerts, and Thermosafe Pack Out Schematic with directions posted in shipping room.
What training did you recieve on packing and shipping procedures?
A pharmacist is available 24/7, calls are answered within 30 minutes and documented on the after hours call information sheet. Reported out daily on pharmacy huddle/clinic huddle.
What is the pharmacy's after-hours process?
On the shelf above the first work station in the pharmacy
Where are SDS sheets kept?
Contact social work, give patient information about grant programs (NBDF), coordinate with clinic
How are you notified when policies or procedures are updated?
QRE Form
How do you record a patient, provider, or third party complaint?
Express empathy, try to calm the caller down. Notify social work and have someone call 911.
How would you handle an incoming call when a patient is in crisis/distressed?
In person, email, phone, Epic chat/inbasket
Question about prescriptions, benefit concerns, discharge coordination, adherence issues
How and when do you communicate with prescribers?