Define Me
The ability of individuals to take responsibility for tasks and duties.
What is Accountablity?
These people may function as observers or hold paid positions within a hospital.
What is a Student?
Created in 1933, this organization accredits almost 14% of veterinary hospitals serving approximately 6000 practice teams. The standards of excellence expected in veterinary medicine and practice management are high
What is AAHA (American Animal Hospital Association)
The first thing a client comes into
What is The Reception Area
Our lives are governed by rules and laws. As children, we are taught the difference between acceptable and unacceptable behavior. We soon learn the standards by which to judge the actions of others and ourselves and easily recognize negative behavior when we encounter it. As adults, we intuitively know what is right, what is fair, and what is honest.
What is Ethics
Authorizing subordinates to take assigned responsibilities and make decisions.
What is Delegation?
These people keep the patients clean and alert the team of any changes in patient status
What is Kennel Assistant?
This organization has resources that include accredited programs and a career center here in Cincinnati
What is the CVTA (Cincinnati Veterinary Techncian Association).
The room that your animal get examined in.
What is the exam room
These are nice spaces for clients who arrive at the practice and need to discuss delicate patient care with veterinarians and technicians
What is a Consultation Room
Management theory that supports discussion, opinions, and delegation.
What is Management Support?
These people may help a veterinary technician and/or veterinarian. They should excel at physical restraint, laboratory skills, patient care, and client relations
What is a Veterinary Assistant ?
T
What is a ?
The area that stores kennels and product
What is "THE BACK"?
True or False: A Veterinary Technician and diagnose and treat animals.
False
The act of sharing managerial power with subordinates. It is the concept of encouraging and authorizing workers to take initiative to improve operations, reduce costs and improve customer service.
What is Empowerment?
These people generally responsible for overseeing the front office staff and training receptionists to excel at customer service and public relations
What is an Office Manager?
This organization was created in 1981 to be the national voice of the veterinary technician. Currently, there are 4800 members
What is NAVTA (National Association of Veterinary Technicians in America)
Area of hospital that contains the pharmacy, treatment area, ect...
What is "The Middle"?
These are useful for drawing attention to products that the practice promotes
What is a Retail Area
The desired future of the practice.
What is Vision?
These people generally has complete authority over the operation of the business and practice. This position is responsible for setting budgets, paying bills, creating organizational structure, and planning events
What is a Hospital Manager?
This organization was founded in 1996 and is supported by the Veterinary Information Network (VIN). Membership is free. It offers resources that include online continuing education (since 2001), live chats, surveys, and a bookstore (http://www.vspn.org).
What is VSPN (The Veterinary Support Personnel Network)?
Sterile area where surgeries are performed.
What is The Operating Room
Most veterinarians are involved in treating family pets, especially dogs and cats; some will also treat small mammals, such as guinea pigs and rabbits. What type of practice is this?
What is a companion or small animal practice