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100
These are the important things that must be taken into consideration with making an appointment template, either written or computerized.
What is: 1. holidays 2. vacation times for dvms and techs 3. surgeries 4. outpatient procedures 5. drop-offs 6. discharges 7. lunch
100
"Mary, a vet assistant, has been assigned the task of cleaning out the storage room in the clinic. There are ALOT of old medical records in the storage room. What should Mary remember about old medical records and when to get rid of them?"
What is: medical records should be held for 3 yrs before being shredded?
100
" Dan gets a call from a creditor regarding one of their patient's owners. The creditor asks is this owner has any debt with the vet clinic and if so, how much to they owe?" What should Dan keep in mind during this phone call?....
What is: The Privacy Act of 1974; he cannot share information other than for the purpose of medical treatment of the patient and with the owner's written consent...
100
"Stephanie was walking past Peter on her way to go into a room. Peter was making mop water and in while pouring the disinfectant, he dropped the open bottle! It splashed and Stephanie's face was exposed to the chemical!" Now this is what happens.....
What is: OSHA person must quickly locate SDS manual to know how to care for Stephanie to minimize affects of exposure to chemical?
100
This used to request an interview...
What is a cover letter?
200
This is safety equipment that should be centrally located and able to find at all times...
What is: 1. eye wash station 2. fire extinguishers 3. SDS manual 4. shower station (chemical exposure)
200
Owner's name Pet's name phone number type of appt. emergency or not ...this information is needed for what?
What is: Important information needed for making an appointment?
200
"Mary rushed out of the house because she didn't want to be late for her interview! She got there on time, but she forgot some very important papers!" These papers would be....
What is: 1. cover letter 2. resume 3. references 4. employment history
200
All of these guidelines are needed for the safety of the veterinary team in the veterinary clinic/hospital...
What is: 1. fire safety 2. gas cylinder safety 3. eye protection 4. ear protection 5. chemical safety 6. computer safety (fire walls, pass words) 7. security systems, well lit grounds,locking doors
200
During an interview, the hiring manager look for people who will _____________________ the practice and add value to the team.
What is to Improve the practice?
300
These are HEALTHY ways to cope with stressful situations.
What is: 1. eating healthy 2. exercising 3. SLEEP! 4. healthy hobbies 5. talking to someone 6. meditation/yoga
300
8:00- yearly exam 8:15- vaccines 8:30- suture removal..... This is an example of what?
What is: common units for appointment times...15 minutes
300
Increased Client retention Consistent Client compliance More Follow-up appointments being kept Paying for services rendered ...These are all possible because of this...
What is: EFFECTIVE Client Communication?
300
'Good work Kate!'...'You're doing a great job Dan!'...'Don't worry about it, you're still learning Jeff!' ...These are examples of this...
What is: Giving positive feedback and support to employees; this can help decrease staff turn over and build a team that have longevity?
300
During Tanisha's interview the hiring manager asked her the following questions: 1. Are you married? 2. What is your ethnic background? 3. Do you go to church? If so, which one? 4. Which political party do you belong to? These types of questions are....
What are INAPPROPRIATE for an interviewer to ask?
400
These are the rules to inputting information into a paper medical record.
What is: 1. Ink NOT pencil! 2. NO white out! 3. One line through an error & initial 4. NO scratch outs! 5. Legible! 6. BLUE or BLACK ink ONLY!
400
These types of appointments are not determined before hand but the day of...
What are 'walk-ins' and 'emergencies'?
400
This lets a hiring manager get an idea of who you are without going into the same detail as your resume...
What is a cover letter?
400
This is the time before benefits are rewarded, before vacation time is rewarded, performance is being observed...
What is the Probationary Period for a new hire?
400
1. Drinking alcohol excessively 2. Abusing drugs 3. Engaging in dangerous behavior These are examples of this...
What is NOT dealing with stress in a healthy manner?
500
These are forms of internal marketing.
What is: 1. Appointment reminder cards 2. Reminder/followup phone calls 3. customer appreciation tactics 4. brochures/handouts
500
"At her initial interview, Sue asked the interviewer how much money she would make every two weeks?" Is this a correct interview question? Why or why not?
What is: Questions about salary, benefits, vacation, etc. are not acceptable to ask at an initial interview...
500
"Hi Mrs. Smith, what brings you in today with Sampson?" "Well, I THINK that Sampson may have some kind of allergy. He's always scratching and licking his feet!" The information the owner has given will go in this portion of medical record...
What is: The Subjective portion of the SOAP format; in this case, the owner's observations of her pet's behavior?
500
"John needs to find out about how vacation time works, what is covered under his health insurance, and how to sign up for his 401K, and exactly what his job duties are." He needs to look here...
What is the Employee Manual?
500
Barking, phones ringing, alarms going off, cans of food being dropped on the floor, cats screaming...these are examples of...
What is Environmental stress?
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