Client Communication
How many rings should it take before the phone is answered?
Third ring
What does SOAP stand for?
Subjective, Objective, Assessment, Plan
What does OSHA stand for?
Occupational Safety and Health Act
What is a reorder point?
Minimum amount of product allowed before reordering
Which side is the cathode? (Positive or Negative)
Negative
What four pieces of information should be included when answering the phone?
Greeting, hospital name, identify yourself, offer assistance
Who can prescribe medications?
Doctor (DVM)
What does PPE stand for?
Personal Protective Equipment
What is use rate?
Rate at which a drug is used in the hospital
Which side is the anode? (positive or negative)
Positive
How should you handle an angry client?
Stay calm, do not show anger, work toward a solution
Who can fill prescriptions?
Anyone who is trained
At what decibel level must ear protection be provided for an 8-hour shift?
85 decibels
What is invoice cost?
Amount charged by supplier
What is scatter radiation?
Radiation that spreads in different directions after interacting with tissue
Who pays the veterinarian's salary?
Clients
What is the difference between direct and indirect supervision?
Direct = supervisor on premises; Indirect = supervisor not on premises
What does MSDS stand for?
Material Safety Data Sheet
What is ordering cost?
Personnel cost of ordering, receiving, and processing product
What is KVP?
Voltage applied between cathode and anode
What information should be collected during the subjective portion of a SOAP note?
Reason for visit, duration, eating/drinking, urination/defecation, medications, fasting status, other concerns
Name four animal-related laws.
Animal Welfare Act, Anticruelty Laws, Horse Protection Act, Endangered Species Act
Name the six required elements found on chemical labels.
Product identifier, pictogram, signal word, hazard statement, precautionary statement, supplier information
Name five types of hospital logs.
Surgery, controlled substance, radiology, laboratory, anesthetic, medical waste logs
What are the two requirements for the exposure cord and switch?
Cord at least 6 feet long; dead-man switch