HHCAHPS
Care of Patients- &specific care issues
Care of Patients- &specific care issues
Discussing tripping hazards is a way to cover which HHCAHPS question?
What is did someone talk to you about ways to make your home safer.
What should you as a clinician/employee check every day?
What is my email
What should you do prior to every visit after you have set up your appt time.
What is check your orders
What are the two HHCAHPS catagories that affect the score of our VBP?
What is Rate the agency and who would recommend the agency.
What patients are eligible to be included in the HHCAHPS Process
What is - Medicare/Medicaid patients (including Medicare advantage plans)
What medications should you ask the patient to see on every visit.
What are all of there prescription and non-prescription/over the counter medications.
What is the missed visit goal?
What is below 10%
Where do you locate the discharge function score when discharging a patient so that you know that you have met the measure.
What is the TCC coordination note, also there is a DFS note where it can be located as well.
To receive total points for who would recommend the agency what does the patient have to answer.
What is definitely Yes
When are surveys mailed out to the patients?
What is - around the 15th of the month
When doing wound care on a patient what key words should you say to help them mark the survey correctly?
What is I want to treat you with CARE so let me know if something hurts. (the old key word was gentle, this has been removed)
When doing a Medicare admission or episodic admission how does the clinician figure out how many visits the patient can get?
What is finishing the care-op note. Another correct answer could be explaining how to get the info for the care op note you do this by - finding the HIPPS code - to do this you answer M1033 correctly, have the correct PFOC, and have the functional items all marked correctly - this makes the HIPPS code that is used to make the care-op note info by plugging it into data on the tablet.
How does the agency fall out on the discharge to community claims based measure?
What is when the patient goes back into the hospital within 31 days of their discharge.
On the rating of the agency what score(s) do we have to get to get the total points so it does not count against us.
What is 9 or 10
What is our goal return rate for the surveys?
What is 30%
If you have a medication that is a PRN medication what extra information should you have in the order for that PRN medication.
What is the specific indication for use or you can give an example: Tylenol 650mg po q4hrs PRN pain with a pain of 4-6 on a scale 0-10
What should every single patient have on there refrigerator?
What is disease specific stop light.
With the Potentially Preventable Hospitalizations name out of the multiple diagnosis name at least two that are potentially preventable.
What is- any one of these listed- UTI, Osteoarthritis, fracture of the lower limb, fracture of the lower limb, HTN with complications, acute myocardial infarction, non specific chest pain, CHF, other circulatory disease, COPD, Asthma, Aspiration Pneumonitis, Respiratory failure, Septicemia, DM with complications, fluid & electrolyte disorders, anemia, epilepsy
Who is the third party that does the HHCHAPS survey for LHC?
What is SHP- or Strategic Healthcare Programs
What REMINDER do all clinicians have that they can educate the patients and caregivers about when the HHCAHPS is coming
What is the pink flyer- also we have an extra colored flyer that we can hand out on the week of the 15th to remind the patients and caregivers.
Prior to the patient getting the patient instructions what is every clinician supposed to mark on the sheet in the admission binder each day.
What is what discipline is coming, the frequency on admission and initial and date it each visit with either updates or no updates to the plan of care.
What would a key behavior be to make sure the patients answered "Always" to the question "Did clinicians keep you informed of when they would arrive at your home?"
What is -calling the patient and telling them when I am coming. Setting up an appt time.
On the total VBP what are the 6 OASIS based measures. (You can name 3 to get the answer correct)
What is - the Discharge function Score, Improvement in Dyspnea, Improvement in Oral Medication, Improvement in Bathing, improvement in upper body dressing and Improvement in lower body dressing.
What is the total percentage score can we get on VBP for rate the agency and who would recommend. The total of both or the total of one would be ok in this answer.
What is 20% for both and we get 10% for each rating the agency and who would recommend.
What is our overall HHCAHPS goal?
What is 90%