InSight
This must be completed prior to opening a record in Smart Inspect.
What is: Image package using MIC?
This resource is where you will find all information and processes related to imaging.
What is: Imaging Portal. (Found on the Vehicle Entry CoP)
Level 1 ICP is partnered with these guidelines to help provide a consistent description of damages.
What is: InSight Work Instructions.
This meeting is held every day and a set time.
What is: DSU (Daily Stand Up)?
An InSight CR is intended to provide this.
What is: Quality and Consistency?
Consistent representation of damages and recommended standard for reconditioning.
A tool that provides LDM metric reporting and all past performance results.
What is: Imaging Dashboard (Tableau Reporting)
Consistency being the goal, an inspector must follow this for every CR completed.
**HINT Audits will typically show damages missed due to a flaw or missed step in this.
What is: Standard Inspection Process?
Process time, production, and cost are all examples of this.
What is: Metric?
Per InSight guidelines, these parts cannot be repaired.
What is: Chrome parts?
A workbench that can used to review and audit image quality.
What is: Imaging Workbench?
Previous repairs pose the most challenges to new inspectors. An apprentice inspector must be able to identify these three most common and consistent indicators of previous repairs.
What is: Turned bolts, panel gaps, paint defects. (Dirt/Sand Scratches/Fisheye or solvent)
For each day a metric goal is not met, the team should produce this, to help better understand why.
What is: Disruption or challenge? (Recorded on the Pareto chart)
InSight CR's provide critical EV data that is dependent on this required input.
200 Bonus: If you can name this product.
What is: Current range and charge %?
Bonus: What is: EV Battery Health Score?
This tool provides real time workload data.
What is: OCC (Operations Control Center)
A guide which sets the standard in ethics, and arbitrary resolution, an apprentice inspector must posses a basic understanding of this policy.
What is: NAAA / NAAA Arbitration Policy/ NAAA Guidelines.
Once a trend has presented itself through the Pareto, the team would then proceed to do this.
What is: A) Action Plan B) Problem Solving WS?
These two roles hold a responsibility to ensure that the system generated repair action is appropriate for the specified damage.
What is: Outside coordinator, Account rep?
Also: Commercial coordinator, Client.
Specialty units can pose challenges for photographers especially with image content and placeholders. Using this will provide a detailed solution.
What is: Specialty Imaging with MIC SOP?
2 Part Answer: A level 1 certified inspector must demonstrate an understanding of this algorithm based scoring system and the original concept which it is based on.
What is: AutoGrade and NAAA grade scale?
Before structural damage can be determined, the inspector must first identify which of the three ___________ a vehicle is.
What is: Frame Type?
This certification provides you with tools to deep dive into the problem solving process.
What is: Yellow Belt Certification?