DUDL Certificate
This is the length of time a customer has to use their Don't Use Don't Lose certificate
What is 90 days
Whenever VIP is sold on an order, you are automatically paid this amount
What is 4%
If you miss VIP M.A.S. in a quarter, this is the point value for VIP
What are 4 points
This is the maximum dollar amount each VIP contract will cover
What is $20,000
This was our Icebreaker question yesterday
What is Coffee or Energy Drinks
The certificates are not valid on this category
What is Clearance/Outlet
To qualify for the 13% pay bracket, your delivered VIP dollars needs to be between these 2 percentages
What is 7.5%-8.49%
When you sell a decorating package, and the decorator does not secure VIP on the order, this is how it impacts your VIP number
What is 'It Doesn't!'
The state of WI requires a claim be filed within this number of days since the incident occurred
What is 30 days
The VIP Care Kit retails for this price
What is 49.95
If a customer forgot or lost their certificate, you can track down the voucher ID for them. To do this, this is the specific tab in Mission Control you click
What is Voucher Lookup
What is VIP Patio, Standard VIP, VIP Pets, VIP Mattresses and VIP Adjustable Base
A performance improvement plan goes into effect if you incur how many points?
What is 9
This is the #1 most filed claim in our company
What are cushion cores
Yesterday, we talked about how you need to sell VIP with this word - which generally refers to a strong feeling of trust, self-assurance, or certainty
What is Confidence
There is a cadence for how discounts are applied. When running a multiple discount event, this is how the VIP Voucher is applied to the sale.
What is 1st. Voucher always comes off first, then the storewide discount, then the secondary discounts.
To qualify for the 18% bonus bracket, your delivered VIP percentage needs to be at, or above, this number
What is 8.5%
Termination. Not a good word. This is the number of points you would need to incur in a 12 month period to have a termination be a possibility.
What is 12 points
This is the #1 reason VIP claims are denied
What is not being specific about what caused the incident
Our current VIP Streak club consists of how many members
What is 3
If a customer's voucher has expired recently, a Manager can reactivate the voucher. This is the percentage of the voucher the customer receives back
What is 50%
This is the highest percentage you can earn, assuming you hit a VIP Bonus tier
What is 22%
This is how you earn points back
What is the avg between the last 2 quarters being above the M.A.S.
The VIP Mattress Plan is limited on the retail price a customer paid for their mattress, up to this dollar amount
What is $15,000
Yesterday, our store VIP close rate was this percentage
What is