VIP Preferred Basics
This is what a patron links to their VIP Preferred account to get cash to play.
A bank account
This is the longest a Choice4 transaction can be deferred.
28 days
This is where an iGaming patron enrolls in VIP Preferred
Through the gaming site's own cashier/deposit section
This is one common reason a VIP Preferred enrollment gets declined.
Credit score too low (or information that doesn't validate with a third-party source)
A patron often confuses VIP Preferred with this.
The casino's loyalty/rewards program; a loan;
For a standard transaction, this is when funds are drawn from the patron's bank account.
The next business day
These are the four settlement windows Choice4 offers
7, 14, 21, and 28 days
These are the two sides of the transaction we handle for iGaming.
Deposits and withdrawals
Name one common reason a transaction gets declined.
A suspended account from a prior return, hitting the 7-day limit
A patron wants a submitted transaction stopped. How would you reply?
Compliance regulations prevent stopping a transaction once it's submitted to the bank
True or False: a patron has separate VIP Preferred accounts for brick-and-mortar and iGaming.
False — it's one shared account and one shared limit
True or False: Choice4 is available to iGaming patrons.
False — Choice4 is brick-and-mortar only
This is the typical time for a VIP Preferred withdrawal to reach a patron's bank account.
3–5 business days
These are the legitimate ways a patron gets contacted after enrolling.
A welcome email, a verification call, and occasional promotional emails
An iGaming patron says a deposit isn't showing up. This is the first thing to have them do.
Check their balance/activity on the site itself
This is where a brick-and-mortar patron almost always enrolls in VIP Preferred.
In person, at the cage
Which windows a casino offers is set by their contract with us. This is what actually determines how much of a patron's limit they can use on a Choice4 transaction.
Their credit standing
Unlike a brick-and-mortar casino cage, this is who decides how an iGaming patron receives their winnings.
The patron — we're one of several payout options
This team steps in when a returned item can't be automatically redeposited.
The Collections Department
An iGaming patron asks about a withdrawal sent through a different payout method (not VIP Preferred). This is what you tell them.
We likely won't have visibility into it — check with the site or that payout provider directly
In one sentence, explain why VIP Preferred isn't a loan.
Funds come from the patron's own linked bank account and are drawn later — it works like an on-the-spot check cashing service, not a loan
Describe what happens to a patron's account when a Choice4 transaction is returned
Choice4 access is paused for 6 months (standard transactions still work right away); after that, one regular transaction must clear, and reinstatement goes through Risk Management review
Name the two things that genuinely differ between iGaming and brick-and-mortar.
Choice4 availability, and how winnings get paid out
Name the fastest and slowest ways a patron can pay off a returned item, and roughly how long each takes to reinstate their account.
Fastest — paying online with a card, about 24 hours. Slowest — a draft check, up to 35 days
A patron wants more cash to play but has never heard of VIP Preferred. Give the kind of brief, low-pressure line a staff member could use to introduce it.
Something like: “It's actually a program that gets you cash from your bank account to play with low/no fees See a cashier in the cage to help you get set up.”