The claimant profile screen
What is the 01 screen
The reopening of a claim with no intervening employment
What is a F1 transaction
The number of work searches a claimant must complete
What is 3
The adjudication issues and appeals data are found on this screen
What is the 02 screen
The claimant does not have the required Work Search what should be read and documented in IQ
What is the Work search advisory
The benefit history screen
What is the 07 screen
The effective date on a new application or b1 b2 will always be
What is the Sunday date of the current week
The information we can never take from the claimant when doing a new UI application
What is bank info/direct deposit
The DOB can be found here
What is the 10 screen
You can only use dummy numbers such as (DL dummy number and/or dummy employer account #) with the
What is with Supervisor approval
The screen to file their weekly claim
What is the ZZ screen
The reopening of a claim and there is intervening employment (an employer added)
What is a F1 F2 transaction
The scripting we say verbatim after completing a new UI application or a B1 B2 is called
What is the New claims wrap up script
The screen where you note the claim
What is the IQ screen
The 5 mandatory questions for a PIN reset
What is Driver license number, past employers for 18 months, date UI claim was opened, last date worked, most recent employer
The screen to make minor changes to address and phone number, release 10 day security verification hold, reset pin, change WS and remove old return to work date.
What is the A3 screen
The transaction you can perform if the new application is not working and you received Supervisor approval
What is a B1 B2 transaction
If the claimant has worked since they last filed a claim
What is intervening employment
The two screens we can use to access the claimant’s profile data?
What is the 01 and 21 screen
If you see 10 under the pay type column on the 07 screen and the client has NOT received any payments this tells you there is a what on the claim...
What is the 10 day security verification hold
The screen to search a new employer number
What is the 22 screen
When filing a weekly claim in VABS using the zz screen we must also complete what form
What is WS form or the weekly filing benefit form
The proper attestation for IQ signature is
And for the new application is
What is MMS, Last name, first initial
(new application to include “on the behalf of” [claimant’s name])
The "check your work" screen
What is the xx screen
The claimant calls in because they cannot remember their PIN what protocol would need to be taken before doing a PIN reset
What is ask the 5 security questions