We Care
We actively listen with care and drive compassionate, effective solutions.
What is being "empathetic?"
Meet the Contribution Requirement, 1 of 3 ways which is processed by ESD.
What is the "Contribution Requirement?"
-Determines functional eligibility.
-Evaluates assistance required for activities of Daily Living.
-Evaluates the length of need.
Helps recommend personalized suggested Services.
What is the WA Care Funds GetCare assessment tool?
Cloud-based customer relationship management (CRM) and service management system that helps us manage customer relationships efficiently.
What is the Console?
$36, 500
What is the current lifetime maximum benefit (adjusted annually up to inflation)?
We step up as team players eager to learn, adapt and go the extra mile for our team and customers.
What does it mean to be "willing?"
Require assistance for a minimum of three activities of daily living (ADL) for a period of at least 90 days. Determined by DSHS or designated entity.
What is the "Care Needs Requirement?"
Bathing, bed mobility, toileting, eating, mobility, transferring, and medication management.
What are the activities of daily living (ADL) measured in the GetCare assessment?
A record in the Console that is used to track a customer's issue, question, or request.
What is a case note or record.
-Adult Day Services
-Dementia and behavioral supports
-Home Delivered Meals.
-Home Safety evaluations.
What are some of the approved services that a qualified beneficiary can receive under the WA Care Funds?
We turn challenges into opportunities, seek better ways to serve, and aim to transform long-term care.
What is being "entrepreneurial?"
-Most people will need long-term care, but few can afford it.
-Medicare and standard health insurance don't cover all long-term care service.
-Families often face financial strain providing unpaid care.
What are some reasons for WA Cares?
Ben reported that he is able to feed himself, but he needs assistance to bring the food to the table.
What is "No Assistance" needed in the last 7 days.
1) Notify the applicant that the assessment must be rescheduled.
2) Provide the applicant with intake contact information 844-CARE4WA.
3)Complete the missed assessment tab in the individual application within the Console to reschedule assessment in the Console.
4) Document all activity in GetCare and Console.
5) Notify supervisor via email.
What are the rescheduling steps by an assessor per PRO.201.Receiving Assessments from Intake?
Pay a family member to provide care.
What is a paid family caregiver which is a service provided under the WA Care Funds for qualified beneficiaries?
What does it mean to be "respectful?"
External-facing self-service platform where individuals can create an account and log in securely, authorize the use of their WA Cares Benefit, check eligibility status, track their benefit usage.
What is the "WA Cares Account?"
Diane was only able to recall one word in the word recall test.
What is the "Mini-Cog" assessment toll used in GetCare?
AAA will not have access to Omni Channel and email system.
What is the AAA Console?
Taking your WA Cares benefit out of State.
What is the portability of the WA Care funds legislation?
We own our mistakes and maintain a growth mindset.
What does it mean to be "Accountable?"
-Empath is how we connect.
-We work in partnership with people we serve.
-We meet people where they are.
-We ask questions for understanding.
-We practice mindful self-reflection.
What are the guiding values of person-centered discussion?
Melissa reported that she has being having more cognitive decline in the last 6 month. She is unable to remember to use her adaptive equipment to help her with stability in the home. This causes her to fall daily where she crawls on the floor daily even to get to the bathroom. She forgets to eat and even to toilet herself on a daily basis.
What is the 90 days need determination in the GetCare tool?
Benefits and Customer Care.
What is the BCC?
July 1, 2026