AT&T
Which data plans are eligible for AT&T Trade-In offers?
Extra 2.0, Premium 2.0, Elite 2.0, ($1,200)
Unlimited Starter, SL, SM ($930)
Value 2.0 ($500)
What Data plans are eligible for Verizon's Trade-in offers?
Unlimited Ultimate
Unlimited Plus
Unlimited Welcome
Which customers can take advantage of Any Condition trade in deals?
Existing customers only. New and add a line deals require the trade in to have full value.
What are the available leasing terms for all eligible hero products?
iPhone and Watch : 12-24 mo
iPad and Mac: 24-36 mo
Do iPads require carrier activation for Upgrade leasing or ACMI Financing?
No. However, they CAN be activated if the customer chooses to do so through AT&T or Verizon.
True or false: AT&T offers trade in promotional credits for legacy and damaged condition devices.
True
Which phones qualify for New / Add a Line customers for no trade in deals?
iPhone 17e, iPhone 17, iPhone Air, iPhone 16.
True or False. A customer with a Non-iOS device can take advantage of carrier financing deals no matter the customer type.
True! Whether existing, new or add a line, several Galaxy and Google devices qualify.
Which 6 hero products are ineligible for Upgrade?
iPhone 16, Apple Watch SE3, iPad (A16), MacBook Neo, Mac mini, Displays.
What carrier offers can we provide for our iPad customers purchasing a new device?
Verizon customers can enjoy up to $500 off with trade in promotional credits when Adding a line or Upgrading their existing iPad line.
Name the No Trade in Deals currently offered by AT&T
iPhone Air: $9.99/ mo starting price.
iPhone 17e: $7.99/ mo starting price.
Does Verizon accept $0 value/ damaged device trade in toward promotional offers?
Yes.
Are there any phone models in our current lineup that do NOT qualify for a Trade-In promotional offer with T-Mobile?
No! Every device on lineup has an eligible trade in deal.
However, iPhone 16 and 17e do not have a deal available without trade in.
True or false: You can trade a device in Post Purchase to lower your lease payments?
False. Trade in must be completed at time of purchase in order for it to apply to the payments/ balance of the lease.
How many devices can you have financed through Apple Card Monthly installments at any time?
The limit does not exist. You can have as many open ACMI instances as your credit limit allows.
Are there unique deals for New / Add aline customers that don't require trade in?
Yes:
iPhone Air: Starting at $5.99/mo
iPhone 17e: Starting at $0.99/ mo
What are the maximum trade in values for Existing customers on Unlimited Welcome, Plus and Ultimate data plans Purchasing an iPhone 18 Pro / Pro Max
Unlimited Welcome: $300
Unlimited Plus: $660
Unlimited Ultimate: $1,020
Which plans are INELIGIBLE for any carrier deals?
Select Choice, Promo Essentials, Value Essentials, Base Essentials and all business/ government accounts.
True or false: AppleCare is automatically attached to every hero product being leased.
False. It is STRONGLY ENCOURAGED for your customers to attach AppleCare on these purchase.
How can we assist in the activation of a Cellular Apple Watch during purchase?
We cannot activate during the sale, however we can offer on-device assistance during the setup process.
What is the oldest iPhone eligible trade in device that can receive the maximum $1,200 in credits paired with a top tier data plan?
iPhone 14
What are the maximum trade in values for New/ Add-A-Line customers on each data plan purchasing and iPhone 18 Pro / Pro Max.
Unlimited Welcome: $480
Unlimited Plus: $840
Unlimited Ultimate: $1,200
No. MetroPCS by T-Mobile customers are not eligible for deals in the same way Visible Customers are not eligible for Verizon Deals.
How do we support customers moving from iUP to Upgrade in store?
Check the remaining loan balance through iUP in the trade in workflow through easy pay.
If loan balance exceeds trade in value: Close loan and return device.
If trade in value exceeds loan balance: trade in and keep loan open. (Customer to complete payoff using Citizens one account on their own time).
Is there a limit to the number of value assessed trade in devices per day?
5 devices per person per day.