Loans
Three types of loans that we offer.
What is: Auto, RV, Farm Equipment, Mortgage Products, Student Loans, Unsecured, Share Secured, Specialty
What are 5 deposit products we offer?
What are: Shares, Share Plus, CD’s, IRA’s, Vacation, Holiday, Money Market, Super Shares….
Name 4 services you would find under our “services tab” on our website.
What are:
Business, Cards, Insurance, Investments, Fraud Protection, Transactions, Dealer
The fee schedule can be found here on our website
Where is the Links tab under fee schedule (and it’s the 2024 fee schedule - can someone please update this)
Three types of mortgages products we offer
What is: First Mortgage, HELOC’s, ARM’s, Home Improvement, Construction, Second/Vaca Homes, Unimproved Property
Name 3 things our members can do in the Star Portal
What are:
Turn your debit card on and off
Mark it for travel
Disputes
Get texts/emails on purchases
What are:
Wires, ACH/Electronic funds, Payroll deductions/deposits, Art 24, Remote Deposit, Bill Pay
You would go to this tab on our website for ACH and Wire forms
Where is the tools and forms tab
Name 3 types of calculators that can be found on our website.
What are: Savings, Mortgage Payment, Mortgage Refi, Loan, Deposit, How much can I afford
What is: Walk-in, Phone, Fax, Website
Explain our round up program
Open discussion
Our members can apply for a VISA credit card from our website
What is True
Name 4 digital options that we provide our members
What are: Electronic Wallet (ex Apple pay), Bill pay, Zelle, Remote Deposit, Message Pay
True of False:
A member can see a NADA guide on our website
What is true: under Links/NADA Guide
This is GAP insurance and explain what it does
What is Guaranteed Asset Protection. Protects the member from owing more than their vehicle is worth in the event of a total loss on the vehicle (among other things)
The penalty for early withdrawal from a CD
What is 180 days (or the term of the CD if the CD matures in less than 180 days)
I would go here on our website to learn more about banking safety and fraudulent emails.
Where is: About / Fraud Alert
Members can find information about romance scams here
Where is About and News & Information
Name 4 services that members can access thru our “links” tab
What are: Check reordering, Heloc and Visa payments, carfax, nada, Trustage, VISA app, Visa prepaid card info, love my credit Union info and coinstar
On farm equipment, we will loan up to ____% of the bill of sale for ____ months on new and _____ on used.
True or False:
The APY on the Star Rewards Program is the same regardless of the balance.
What is false.
The APY is higher on balances up to $50k. The remaining over $50k will be paid at a lower APY.
Merchants can manage their payroll thru our Clover service.
What is True:
Merchants can manage inventory, payroll, employee schedules and more
Name 3 areas under our news and information tab
What are:
Annual meeting (we need to correct this too), Forbes info, St Albans Branch info, Banking Safety and Phishing attempt info
True or False
Star USA shares certain personal information with our affiliates.
What is false. Star USA does not have affiliates. However, we do have joint marketing agreements with companies that we do share certain information. Trustage is an example of a joint marketing agreement.