Compliance
This must be stated on every call
This call may be recorded
What we consider a family
Spouses in a marriage and the minor children of the spouses.
This is the dialing system we use to make inbound and outbound calls?
TCN
This person is the Chief Financial Officer of Professional
Ginger Patmore
This is the statute of limitations for a medical obligation in OR and WA.
6 years.
This must be stated on every call that we verify the correct party
Mini-Miranda...MM
This defines separated spouses
Living in separate residences without the intention of reconciling at the time the debt was incurred.
The 3 states you are not allowed to talk on.
Idaho, Arkansas, and Minnesota.
This person is your Call Center Supervisor.
Ryan Hammond
This is the statute of limitations for municipal accounts in Oregon.
None! Except Marion County is 20 years.
The necessary script for every re-occurring payment.
Reg-E / Re-Occurring Payment Script
Are Non-Married parents both responsible for the debts incurred for medical debts for their biological child?
Yes
What a non-attorney third party can use to look up an account
An account number
This person is the VP of Collections.
Carl Christensen
This is where you can look up a statute of limitations.
State Licensing Map
This is required for authorization for a one time payment over the phone.
Verbal Authirozation
Would a consumer be responsible for a medical debt that their spouse incurred during their marriage?
Yes
This is the field you look at to know if an account is a legal account
The status code
This person is the head of HR.
Karla Graves
This is the effect of a voluntary payment made in statute by the consumer on the statute of limitations.
The statute gets reset.
This is used as an electronic signature for re-occurring payments or E-SIG
Pressing any 3 numbers on the telephone keypad.
Are step-parents responsible for medical debts of their step-children?
Yes, as long as they are legally married step-parents
These are the four types of people you can speak to on accounts
Responsible Party Listed, Spouse, Attorney, and the Ok to Talk To
This person is where the name "Hawes Group" comes from.
Joe Hawes
This is the statute of limitations on a rental property in Oregon.
1 year. (Washington is 6)