Drop it like its Hot
Root to the Toot
How to 101
Me Myself and I
You are nice you are Kind
100
Feeder portion of the distribution system at to that is elevated
Aerial Drop
100
Receives and processes signals for television, internet, and telephony. Receives signals from satellite, microwave, and off-air antennas.
What is Headend
100
This is what I use to trouble shoot
What is the ITGs
100
This is where I go to enter time or to take an LSO (module)
What is ESS
100
My goal is to make customers feel "_____" when I speak with them. Their issue matters
What is valued
200
Connect feeder portion of distribution system at tap to customers home using buried wire
What is Underground Drop
200
A connection point in a cable system where a fiber-optic line enters a neighborhood and connects to coaxial cables serving 500-2000 individual homes
What is Node
200
This is where I go to search for information regarding my job
What is einstein
200
This is where I go to set up my courtesy services
What is Courtesy on Demand
200
I want my customer to feel "_______". They deserve this.
What is Respected
300
Public Easement Drop; some sort of enclosure which contains a tap
What is Pedestal
300
The technology of guiding and projecting light for use as a communications medium.
What is Fiber Optics
300
This is the system I used for order entry
What is Vision
300
My Managers are
What is Tayla Negbe and James
300
The customer needs to feel "_______" I need to make sure they know I am listening and I we are in a conversation.
What is engaged
400
Cable line which branches off a main line or feeder
What is Tap
400
The point at which the wired communication company's network ends and connects with the system of wiring at the customer's premises.
What is Demarcation
400
This is an appointment to add internet
What is change of service
400
I have this amount of time to progress at my current job
What is one year
400
A customer needs to know I am "_______" I know what I am doing and I am the professional
What is confident
500
Provides means to ground shield cable to house common electrode system.
What is Ground Block
500
A type of cable which contains 2 conductors one inside and the other outside, around it, separated by an insulating layer.
What is Coax
500
My SIK did not work I need this type of appointment
What is Failed SIK change of service
500
My benefits start on this day
What is 91st day
500
Showing a customer I am confident, staying engaged, making them valued and respected will help this metric goal
What is VOC
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