For Fun
What famous "pirate" kidnapped the mayor of tampa?
Jose Gaspar
What are the 4 plans for FirstNet?
Elite 2.0
Premium 2.0
Extra 2.0
Value 2.0
FirstNet operates on this Band wave?
Band 14
What does C.O.D.E. stand for
Care
Own
Deliver
Earn
what four things do you need to get from the customer to verify an account on FirstNet.
Full Name
Account Name
Phone Number
PIN
What are the four AT&T rate plans
Elite 2.0
Premium 2.0
Extra 2.0
Value 2.0
How many first responders can be on a FirstNet profile.
One
What are the four steps of the expert path or call flow?
Create Connection
Conduct Discovery
Construct Solution
Close Confidently
who has full access to an CRU account
day to day
telecom manager
decision maker
AOP
How many devices can one person have under their profile on FirstNet?
What type of devices?
4
Phone, Watch, Tablet, Hotspot
what does branding mean
You are saying your name the customers name and FirstNet name on the call
When is General Access allowed? And what is included in General Access?
when the customer cannot verify on the account. and general information on AT&T and FirstNet that does not give out account information.
What Additional Features comes with the FirstNet elite plan
1 Tablet and 1 Watch data plan included
If the caller's name is the name on the account, they are the ________
account holder.
If a customer comes in IVR verified which of the four things do, we NOT need to get from the customer
Full name
account name
phone number
PIN to the account
PIN to the account