Christmas Movies
What is the name of the Grinch's love interest in How the Grinch Stole Christmas?
Martha May
What is our Occupancy KPI?
85%
Bonus 5 kudos- what does it mean when its too high or too low?
What is CS SL goal?
What is CS Drop Rate max?
SL: 90%
Drop Rate 2%
Show us how you sort your RTA dashboard
If RTA has agents in red- Bonus 5 kudos to get the screen clear.
All I want for....
Hint: Mariah Carey
Bonus 10 kudos for the Chipmunks version
What was the name of Scrooge's old partner in A Christmas Carol?
Jacob Marley
Name all accounts/profiles needed for a BPO Agent and TL
Agent: 5 accounts
Double points to name all 6 for TLs
What is Sales SL goal?
What is Sales Drop Rate Max?
90%
1%
Contact setting and team defaults
What do they control and how do we utilize them?
I'm dreaming of....
Hint: Bing Crosby
In Home Alone, where does Kevin's family go for Christmas?
Paris, France
Bonus 5 kudos if you reenact Kevin's famous aftershave scene.
What teams take concurrent inbound contacts?
OF, SS, OST
Bonus 5 kudos if you show us how to track concurrency in real time.
What is OF phone SL goal?
What is OF phone Drop Rate Max?
80%, 2%.
Bonus 5 kudos for SS phone SL goal and Drop Rate Max.
Show us how to complete the
"addressing the 7s" update
Bonus 5 points if you know why its called the 7s
Last Christmas...
Hint: Wham!
Complete this famous line from Elf: "The best way to spread Christmas cheer is ________"
"singing loud for all to hear"
Bonus 10 kudos for a 10 sec Christmas song
How many weeks in advances is notice needed for offshore schedule changes?
2 weeks
What is VSFS SL goal?
What is VSFS Drop Rate Max?
80%, 10%
Bonus 5 kudos for B2B SL goal.
What is purpose for the greeting or salutation each day?
Bonus 5 kudos if you list all the channels that should get a greeting or salutation when you are acting RTA.
You better watch out. You better not...
cry. You better not pout, I'm tellin' you why. Santa Claus is coming to town
What color is the ornament Charlie Brown puts on his tree?
Red
What are the steps to onboard a BPO agent?
Bonus 10 kudos if you share the links to the master training calendar, and the bpo team checklists.
What is verification Phone SL goal?
90%
Bonus 5 kudos for ASA for CS and Chat
Post the link to the Shrinkage Overall report.
Extra 5 points if you show us how to use it and why.
Its beginning to look.....
A lot like Christmas