Enrollment Experience
To align with Marketing and branding strategy, the website Chat bot name will remain "Sage" publicly. Stay tuned for a special runoff vote for the internal name from your submissions.
What is AI naming Competition.
Throughout Q4 (April-June), Enrollment Leaders will continue to work with their downline teams to introduce the new rubric across Enrollment.
What is New enrollment call quality rubric.
Pilot occuring between 3/25 - 6/2, impacting the INTV students for 6/1.
What is WSB Admissions Clearing Pilot
Implementation of the Chat Bot into the website Live Chat as well as inbound calls to provide general, publicly available enrollment and program information, with routing to an Enrollment team member available upon request!
What is Website and voice call Chat bot.
The NAYT Appeal process has been updated for greater efficiency. Students will now submit appeals directly to the Office of Admissions by emailing admissions@wgu.edu. Students must send in all official transcripts prior to submitting an appeal.
ECs no longer need to download the appeal form and email it to the student.
What is NAYT Appeal Process.
•E055: Project Scoping and Scheduling – PMP, CAPM, or SP
•E056: Budgeting and Cost Control – PMP or CAPM
•E057: Risk Management and Contingency Planning – CAPM, PMP, or RMP
•E058: Stakeholder Communication and Collaboration – CAPM, PMP, ACP, or PBA
•E060: Project Management Methodology – CAPM, PMP, CPMAI, or Scrum Alliance CSM
Students with the PMP or CAPM certifications will receive credit for all 5 courses, as well as E054: Foundations of Project Management.
What is BSPM certification transfer agreement
A Chat Bot to be built into the application chat experience to provide personalized answers connected to application and profile status, such as but not limited to enrollment requirements, transcripts, & next steps.
What is Authenticated Enrollment Experience Portal Chat Bot.
When a team member clicks on a student's "Marketing Program" under "CARE Profile Information," the program page in Salesforce now includes the Queue Number and TimeTrade Link respective to that program!
What is the CARE profile update.
This occured Friday 5/1 2pm MST to train on the new BSPM.
What is Mandy Haskel training
Live chat interactions for Enrollment will soon be automatically transcribed, removing the need for team members to manually copy+paste interactions when logging Activity History notes.
Chat Transcripts will appear within seconds of ending a Live Chat in a dedicated field located just above the Activity History field on a student's CARE Profile.
What is Automated Live Chat Transcription.
Outbound - disconnect after sending
Inbound - disconnect after 5 minutes no response
What is SMS Texting Best Practices.
She/he has recently joined the change slide committee.
Who is Melissa