This Can't Be Real Life
The _________ determines which tutor is assigned a student every hour.
What is..... schedule.
During a morning meeting, you address dress code and one of the tutors mentions a coworker who has issues abiding by dress code during the meeting, the tutor is sitting right there. What do you do?
One on One conversations with both, let accusing tutor know that it was unwarranted, and check on tutor who was accused and see if they're okay. Ask Site Manager for advice, on how it should be handled.
A student refuse to work with their assigned tutor because they make them do to much work. How do you handle it?
Let the student know that it is required for them to do work in Beyond Basics, and coax them by letting them know it's not that bad.
A __________ happens at least once a year in winter. Most people really love them.
School is closed/ Snow day.
What did Beyond Basics start as?
A Coat Drive
The principal at your site tells you that one of your tutor sits in their office complaining about Beyond Basics policies everyday. What do you do next?
Apologize to the principal, call your site manager.
Let the tutor know while you appreciate their tech savviness, it is imperative to follow company policies, and failure to do so will only result in an infraction.
Where did Tiffiny, and Susan used to work before Beyond Basics?
Girl Scouts and Ford
Four tutors have called off work you are on a team of seven including yourself. What do you do?
Call AM and ask for a member of the substitute tutors, and group tutor.
What are Beyond Basics core values?
Respect
Equity
Continuous Improvement
Collaboration
Tasked Focused
Positive Energy
You went on vacation, you get back to your site and your LT tells you they've lost the key and the door is locked. What do you do?
Call the custodian.
A group of students are having a brawl down the hall, you hear teachers screaming for back up what do you do?
Mind your business/nothing, it is against Beyond Basics policies for our staff to act as security and help break up fights.
You come down with a bug, you're about to let your LT know but they call off sick first. What do you do?
Make arrangements with your Site Manager.
One of your students sits outside on the floor and refuses to come inside until you switch their tutor. What should you do?
Speak with the student and tutor find out what's going on. Speak with site manager ask for permission to make the switch if necessary.
How many account managers are there?
A teacher states because of her classes behavior yesterday, you are not able to pull students. What do you do?
Double Jeopardy!!
Call your site manager.
One of your tutors yells at you in front of everyone. What do you do?
Double Points
Send them home, then call your site manager. Per Tiffiny <3
You arrive to the school early and are informed that they are using your classroom for testing, and that you won't be able to pull students today. What do you do?
Let your Site Manager know, and see what the office would like for you guys to do. Then notify your team and update them on the new arrangements for the day.
A member of the staff tells you that "they have friends running around" at their site. Who or what are the friends?
Double Points !!!
Mice
What are the names of the people in the IT department?
Itab and Thomas
There's a serious emergency at your school location...your account manager is in a meeting and their phone is on DND. What do you do?
Call the main office phone right away and one of the office assistants will put you in touch with one of the A.M.'s or Directors.
Three of your tutors call off it's first hour …. Their students are present and they are A,B, and C students. Only you (the PM) doesn't have a student. What do you do?
Call your AM see what they can do! Take the B student, and have a seasoned tutor with a A or C student group tutor those students, until help comes.
Your Site Manager is on vacation. You need help with a tutor who is consistently doing their own thing and wilding out. Who do you talk to?
Double Points!
Either another Site Manager who has taken over the school for the duration of time until your original Site Manager comes back or one of the directors.
You've created student pairings and your schedule is perfect a month later two students are expelled, and three students moved away. There's no more pool students what do you do?
Get the waitlist!
What are the names of the people in the data department?
Double Points!
John, Keith, Catilyn, Terry, Evan, Nick, and Reeco.